Thomas Barron
GBGreat communication Our agent Steve kept in touch at every stage of the process so we knew what to expect, and when. There is a *lot* of process and paperwork in applying for a reverse mortgage, and Steve made it as painless as possible.
Bruce Crone
GBMy loan is a Refinance My loan is a Refinance, so I have been through the process before. Ken was very postive all the way, however I started to become anxious when my file went to another department in the Home Office. They seemed to want to find ways to "not do" my loan, even after the apprasial came in over projection! I believe a reverse mortagage is to make life better for seniors, not more difficult. All's well that end's well, thanks to Ken holding my hand.
Sherry Costello
GBReverse Mortgage refinance Just closed a refinance of reverse mortgage. Dealt with Richard Hawthorne throughout the entire process. He was very personable and caring whenever a setback came up. My understanding is my loan was his first with this company and he handled himself very well to be a new employee for them. I am sure his streamlining will only improve as his knowledge of their processes grows. Great guy to deal with overall.
Deborah Shultz
GBThe representative I worked with was amazing! The representative I worked with, Scott Sherman, was amazing! He explained everything to me, and apologized for any "hang-ups" we experienced. By hang-ups, I mean delays. It did take a long time, over 3 months, to complete. The rep kept me aware of what was going on regularly. The specific problem came from the appraisers who didn't do their job completely. Other than that, it was quite painless. Again, my representative was awesome!
Charles Sanders
GBKathleen Pritchett at GoodLife Home… Kathleen Pritchett at GoodLife Home Loans handled all aspects of our HECM- from application to closing- promptly and efficiently. She kept in touch with us about all requirements of the process. And the terms of the mortgage were very competitive. We could not have been more pleased with her services.