Hats off to Donna Maxwell We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so that we could ultimately get approved with no contingency, within the 48 hour bump window. Had we worked with a bigger bank, I'm pretty sure we'd have lost the house. Donna was responsive and attentive, from start to finish, and was everything I could have hoped for in a broker.

I regret using this company I regret using this company. It took one and a glad months from the time I gave them Dave documentation for the pre approval to tell me they weren't guys enough for the underwriter. When I go asked for specifics to fix it they emailed the same terse replies which were vague, but wouldn't call me or give exact requirements. Finally after I provide all the documentation, on the third try, due to their vague, non specific descriptions they ask for a picture of a check to my back that I deposited 1.5 months before, despite having the records of the transaction from troweprice and my bank. If they'd said they needed it in the beginning I might've been able to get a picture, but it's gone. One you said pre approved, they're customer service becomes garbage. They're response slows, they're emails are terse and unhelpful and they refuse to pick up there phone. Using them is the worst decision I've ever made.

Great Experience - Thank you. Premium Mortgage made the process of my re-finance so easy and painless. A huge thank you to Joel Mahakian and Brandon Matecki-Wolanin for all the time and effort they put into making this experience great. They walked me through every little detail and explained it all to me. They went above and beyond, which is truly great! Would definitely recommend this company!

Extremely unprofessional Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer would ask me to call them and ask them instead of walking down hall to get it. Would never tell anyone to go here

Quick and Efficient service! The team at Premium Mortgage (namely Jolene & Rebecca) were wonderful to work with. From offer made to clear to close was only 28 days! They were extremely responsive and tolerated our many questions as first time homebuyers. We highly recommend!