Wonderful experience and result I had the pleasure of working with Brandon on a recent refinance. To be honest I responded to an offer in the mail and didn't expect much to come from it. That all changed when I spoke to Brandon that first time. His honest, no pressure approach and willingness to truly listen to my needs and goals really struck me. When he says he cares about helping the customer meet their financial needs, he is being sincere. Now that I am finished with the process, everything that Brandon had promised me on that first call including the terms, process and benefits were all spot on. He also followed up regularly with statuses and to answer any questions I might have. He even called after hearing I had gotten sick just to check up on me! In a world where good customer service is sorely lacking, Brandon is a diamond in the rough. I would highly recommend him to anyone looking for a loan.

Joey and ICG are Great! Joey is awesome! My wife and I had reached out to a few lenders with not much luck. Joey was able to explain everything so that we understood all the details of our new loan. He was always available to answer questions and gave multiple updates during the whole process. He made refinancing extremely easy and really helped us improve our situation.Will recommend him to everyone I know.

House refinancing House refinancing, process was easy and simple, I am happy I made the decision to use the services of ICG. I am especially thankful I worked with Natalie, my loan officer, she is amazing. With her excellent interpersonal skills, Natalie made me feel at easy from the beginning until the end. She explained to me the whole process in a clear way, and was always available and willing to help me with whatever questions I had. Thank you Natalie. ( I did not give a 5 because of my loan processor) but the process in general went smooth.

Be prepared for non stop emails, even after asking to be removed If you ever email them and ask to be taken off their email list, be prepared for snarky responses and ridiculous emails attempting to clutter your inbox even further. There is over 30 emails sitting in my inbox from this company when I sent a simple inquiry. After asking to be removed from their mailing list, I received responses such as "You emailed us. You take us off your mailing list. Thank you.". This is how they treat potential customers?!

Happy Customer! The refinance process with ICG was very professional and timely. All questions and concerns were addressed timely and detailed. It was clear to see the team supporting my refinance process was very knowledgeable about related to the process. The team included Mr. Andres Banuelos and Mr. Chris Gore. Because of their support, I would recommend ICG to anyone looking to refinance