The customer service is best with… The customer service is best with Sergio, but after that I have to patient, because the communication does not flow consistently. For example I submitted a second dispute on an appraisal for 4216 E Michigan St In 46201, For 3 weeks even with request for update I still am waiting. I also find your underwriting to be very inconsistent and indecisive. They will send you 5 stipulations to fix after you fix those 5 they are asking for another set of stipulations.

Friendly, Helpful & Professional The entire staff at COGO Capital was genuinely friendly and helpful. They made the loan acquisition process smooth and easy. They're always available to answer any questions as well as offer sound, professional advice when necessary. Great company to work with!

Bait and Switch Bait and Switch. They sent a term sheet which was actually downright attractive so I paid the $197 application fee. The term sheet they THEN gave me for my loan was nothing like the one they baited me with and they were totally unworkable for my deal. It looked it was for someone else's loan There were also fees that I saw disclosed for the first time. They have a link for requests for refunds/customer services. Still, after 2 inquiries, not even an acknowledgement that there was an issue. Anyone can go to their website and generate a Proof of Funds for $14.97. Embarrassing, because my seller did exactly that, without any of my loan details, and generated the exact same letter I had given to him. They took and took and returned absolutely nothing of value. Lessons learned: gold cross = red flag, "have a blessed day" = "see ya"

I am a new broker I am a new broker. This was the first of what i hope will be many loans closed. The process was pretty simple. The client experienced frustrations with paperwork and underwriting process, but nothing major. Clients were ultimately happy and as they have several more properties i look forward to working with them on a repeat borrower basis. Thanks for the support Kyra Clossin, you rock.

COGO Capital and Terri Antonson Working with Terri Antonson and COGO Capital for my first flip has been an extremely streamlined process. Any questions that I had were answered quickly and with detail. When problems arose there was constant communication until the issue was resolved. Terms were laid out from the beginning and easy to understand what I was signing for. I have had a great experience working with COGO Capital and specifically Terri. She made sure that her entire team was on board with each step of the process and helped me get started on a new journey.