This was our first experience This was our first experience purchasing precious metals and I found everyone that I dealt with to be extremely helpful. Susan and James were very patient with explaining the process and taking the time to understand what our goals were. The transaction went exactly as they had described. My husband and I are very happy with our purchase and the Birch Gold Group.

Great Customer Support My husband and I are very happy with our choice to roll some of our retirement funds into an gold-backed IRA with Birch Gold Group. The process for doing so was very simple. Since purchasing the gold, we have had a few occasions to call Birch Gold with questions. Their precious metals specialists have been very helpful and kind. I highly recommend Birch Gold.

They earned my trust and were not salesmen. The Birch team was very professional. They answered all of my quesions and shared a lot of valuable information. The education they provided made it so easy to understand. Their expertise was impressive, yet it still felt personal.

Birch Gold / Goldstar Trust - NO support After They Take Your Money All Birch did was a broker the rollover and set me up with Goldstar Trust who has horrible reviews and service. I never got the legal docs sent to me as required by law to sign for. I got my first account statement 3 weeks after purchase and was down 35% on my investment. Despite rising gold prices, my account is hemorrhaging money. Good luck getting a human on the phone. Worst mistake ever.

First Time buyer I have always been a little Leary of investing So I thought physical gold. I've heard of Birch Gold from people who I follow who probably would not lead me down a bad path I looked into BBB and found very credible. The people very helpful and after telling them I didn't really understand. They sent me videos and other educational information. Made me feel l made a good decision. Would definitely recommend feel they went out of way to answer my concerns.