Absolute disappointed and troubled by… Absolute disappointed and troubled by Oxford gold group. If not for the equity Trust Company, I would still be unaware to this date, almost a year, this May that my "$50000 in gold and silver had not been deposited in the Delaware depository that Oxford gold had assured me It would be.Three times I've contacted them and three times I have not had my phone call return. Or they told me they would get back with me and did not. I'm started to think I've been taken.

broken promises I opened an account November 2023. My precious metals were to be deposited in 4-6 weeks. In February 2024 I received a letter from the holding company stating they were no longer doing business with Oxford Gold Group. I contacted my rep at OGG and was fed a much of crap. I told him I lost confidence in OGG and wanted a full refund. The rep advised me to contact the owner of OGG. The owner stated I would receive my initial investment in 5-7 business days. This NEVER happened. I made several phone calls and sent several emails to the owner and my rep with NO response. I will continue to try and make contact with the owner and rep and also contact the FTC, BBB, and any agency that can do an investigation into OGG. I would NOT recommend OGG to anyone interested in buying precious metals for many reasons; lack of professionalism, lack of positive customer service and broken promises...

Get actual dollar figures not spot pricing spreads on commions If new to investing in gold or silver be sure and find out exactly what the spread/ commission you will be charged. I withdrew 401 k money to purchase gold/silver coins. After 2 years of gold appreciating approx. 15%. Because of the Spread/commission that was never made clear to me. The value of my account has lost 7k . Be prepared to ask what you will be charged up front.in Dollar terms not spread terminology. It will take me another 5 years of gold appreciating at 10% a year just to get even. Very deceptive if you are a newbie. My contact there starts with a M and ends with a T. Be very cautious. I learned the hard way. Very unsatisfied. Will steer everyone I know away.

I have nothing but good things to say… I have nothing but good things to say about my portfolio manager and the level of service I received. Leila explained things to me in an easily understandable manner. I learned things I didn't know about a gold IRA acct. There was a slight issue at one point and a phone call fixed it right up. Leila was friendly and informative. She gave me the knowledge to allow me to feel comfortable buying gold. I recommend this company if you're ready to diversify your account holdings.

Hans Rivas was great to work with Hans Rivas was great to work with. He carefully explained Oxford Gold and the purchase of precious metals. There was no pressure, but his helpfulness in guiding me through the purchase process was easy. I would highly recommend anyone interested in purchasing gold or silver to work with Hans. He returned my phone calls promptly and answered my questions and concerns. Delivery was accomplished within two weeks. A satisfying experience