Michael & LadyAnne Duterte
GBThank you!!! We can’t say enough about how wonderful it was working with Titan Mutual Lending! Eric Wang and Albert Jose were always readily available to answer any questions and were informative and thorough every step of the way. We set expectations early on and were more than pleased with how they met them. They were patient with us and we really appreciated how transparent they made their process. Rates were competitive and customer service is truly their top priority! They absolutely went above and beyond to ensure that our transition from our previous lender was a seamless one. Couldn’t be happier with our experience! Thanks again TML!
Carolyn
GBA Happy Customer!!!!! My experience working with Karcher Smith was excellent. The entire process took about a month and Karcher and Lizette were great. I received emails, text messages, and phone calls constantly updating me with the new status of my loan process. I would recommend Titan Mutal to all of my family and friends and will always be grateful to Karcher for his expertise, professionalism, and patience.
Lovi Hayden
GBWorld class customer service!! World class customer service is all I can say about Joshua Branstetter. From the moment we started all the way to the very end. I’m very grateful for his professionalism, patience and understanding. He was upfront where we stood and he found a great program for us to refinance. His team also took the time to help us by giving us guidance on how to fix our credit. Excellent job!!
James Stern
GBGreat service and respect for my time… Great service and respect for my time and wishes. My only suggestion would be to simplify and /or reduce the tremendous amount of paperwork. The staff was very helpful and ready to guide me through the process. I would recommend Titan Financial to my friends and others. James D. Stern 2/24/2018
Cynthia McDermott
GBWe had an amazing experience with Titan… We had an amazing experience with Titan Mutual and specifically our Loan Officer John S. Thomas. Our refinance closed in 22 days from first contact! John was very responsive to our questions with almost daily contact initiated by him. At the beginning we put some heavy consideration into whether or not to move forward. John helped us to literally list out the “Pros and Cons”. One morning when John was not available we actually got a return call from one of the other Officers to let us know he was in a meeting and would call us back shortly (which he did). Thank you John for all your hard work!