Knowledgeable, professional, customer focused Knock has a good, innovative product that is poised to be a leader in service to many sellers and buyers. My experience with Tara Robertson, Oscar Gomez. and their teams was positive. They are knowledgeable and professional. And they really want to help serve their customers and agents. I saw improvement from my first transaction to my second. The communication was now timely and constant. We achieved closing within the 30 day window. But we had a slight hiccup at the end. What matters to me is how it was handled: with professionalism, sincere concern and service that went 'above and beyond'. I recommend Knock Swap and I would use them for myself as well.

Unsolicited sales calls due to selling personal information My wife I are business professionals. We considered using knock given the current market conditions. WE both opted out of emails. Both of us are enrolled in the national do not call registry. Since submitting our application we have each received 30 plus sales calls from different companies daily. This has affected my work productivity. This is unacceptable and a bold face lie. Do not complete the app electronically. Knock sells your information many times.

Currently going through what all the… Currently going through what all the bad reviews have stated. I even questioned Knock on the “missing of the closing date” issue and was assured that processes have improved. Well, Knock missed one closing date and looks like they’re about to miss another one !! Needless to say while wanting to charge me a fee for their slow process and providing inaccurate closing timelines. All the while during this entire process, I’ve provided all of the required documents within less than an hour of the request. My credit is stellar, my income and job is solid. At this point, I think Knock just doesn’t want to do business! Terrible experience. Update: We are now 2 days past the 2nd scheduled closing date and I haven’t received an update from Knock. Finally closed on the December 15th! The concept of Knock is great but the execution of the concept was terrible in my experience. Opportunity for Knock internal process improvements!

Above and Beyond Our sales rep Joe went above and beyond in helping us through the process. Texting, calls and emails kept us in the loop of the process. Closing in 30 days is a challenge but if you provide what Knock needs quickly you're helping yourself and Underwriting.

Read this before considering Knock... [Update: Per Knock's reply, they are considering paths to resolution/restitution. I will update this review based on the outcome]. Imagine you find a house you love, the seller accepts your offer, you're under contract, all your stuff is packed, you've got time off work, and you're closing in 3 days. Then Knock calls and says - sorry, the loan isn't going to go through unless you can get an additional $25k that we forgot to tell you about until now. You don't have an additional $25k lying around. So the loan falls through, you lose the house, $12k earnest money, and there's no recourse. Welcome to working with Knock - where the line between legal and illegal is razor thin. You can have sterling credit, great income, get pre-approval, do everything that's asked of you on time and to spec, and Knock will still ruin your life.