Duplitrade "Glitch" and Lack of Customer Service Duplitrade reported a "glitch" in their system over a week ago which resulted in 123 trades (opened and closed) on my account in a 25 minute period. I was told by my account manager Johnny that my account would be credited with the loss by last Wednesday 19th June. When this hadn't happened I emailed Johnny again. He replied washing his hands of the problem and said I would need to contact their support. I have emailed them and copied Johnny three times but still no response. The lack of customer service and communication re this problem is as concerning as the problem itself. I am part of an investment forum where many others are in a similar situation to myself 02-Jul-19 Still no refund to my account for the losses and no communication about the plan for resolving this issue. It' over 2 weeks now since it happened 26-Jun-19 I see Duplitrade have reported my review as fake. I can provide account statements and email communication to verify my review if necessary

ABSOLUTELY DISGUSTING SERVICE I should have read the reviews before deciding to join this joke of copy trading provider (this is what they claim to be). I collectively lost 20k and could have be more if I did not decide to pull everything out of the broker. Their charts are clearly rigged and as soon as you connect your account to any of the strategies you will start loosing before you can even realise you have been duped. STAY AWAY FROM THEM, AS FAR AS YOU CAN!

Absolutely shocking Absolutely shocking , lost all my money , do not trust them at all

You will lose your capital DupliTrade service was sold to me by my brooker "Avatrade" as been part of their services which is lie. I've studied the different strategies and have chosen one, I've made the requiered depost 7k and tested the service for 1 month. What I have noticed : the open and close prices aren't the same between my account and the strategy The majority of my trades were closed by SL while still open in the strategy followed. The stratgy was showing profil while I've kept losing money. When I've contacted Duplitrade they explained to me that the SL was due to my brooker and that the delay between open prices is in average compensated. So for the first answer, if you already now that I will never be able to make profil, why do you let me in the strategy? For the other answer, I've not seen any compensation, for 1 month test the delay of trades was always at my disadvantage!!!

They charged me for 2 years periods through hidden charges without giving me any service. They are associated with Avatrade. I opened an account in Aug 2020. I never took service from them. I prefer to trade manually only on the AVATRADE platform. On 06Jul2022 I found out from Avatrade that they were charging me for every spread I opened by Avatrade. Avatrade took a commission from me without informing me to give it to them. In 2 years period I filled manually 4448 orders. Avatrade charged me by swapping 6245.84 Euros. Now from 06Jul22, I am asking both of them how much they charged me. I want details as my right under the European low. Until today they did not reply to my emails. I wonder who gives them the right in Europe to still our hard working money without giving us any service or inform us. Guys, SAVE YOUR HARD WORKING MONEY. They are spammers under the nose of European rule regulations.