Have really enjoyed my experience with… Have really enjoyed my experience with Bilt over the last year or so. I even won free rent through the credit card! They’re great with points which are easily transferable/usable. Anytime I have questions or need help Wells Fargo is quick to assist me with whatever I need. Would recommend to anyone who pays rent every month.

Beware of the link to Wells Fargo The Bilt Mastercard, issued by Wells Fargo, is not all that it seems. Bilt makes it incredibly difficult to setup payments, rejects payments, and provides generally pretty poor customer service. This results in interest and late charges to customers, as well as increased frustration because its not generally possible to send an electronic payment through your primary bank. You will have to send a check or pay through the Wells Fargo website. Maybe the juice is worth the squeeze for you, but having to deal with a bank like Wells Fargo in order to obtain access to a supposedly modern rewards program makes no sense.

This is a terrible company with the… This is a terrible company with the worst customer service. They tried to scam me into paying service fee and they tried justifying it with their fraudulent tactics. I will stay far away from using any of their service

Really terrible customer service Tried to book on their rewards site and get error, problem processing payment. Tried 5 different cards, then try only using points and get the same error. After calling, emailing, chatting, I finally had someone who was barely understandable, acknowledge the problem is on there end. And now it will take 3-5 business days for them to figure out why. Definitely will NOT be using this card anymore!! Avoid *** Update, August 25th still having the same issue as August 2nd. Bilt always responds to these bad reviews acting like they'll help, but when you email customer service NOTHING happens. What a joke of a company!!

Absolutely atrocious Absolutely atrocious. I should not have to wade through dozens of marketing promos in order to pay my rent. The app is clearly not designed to be easy to pay/monitor your rental expenses and is clearly a data sucking scam. This is possibly the worst idea I’ve ever seen in the payment space, and I work at a Fortune 500 payment processor. This app has no other purpose than to scrape your data and try to sell you things you don’t need.