Terrible experience Terrible experience! They changed the terms 3 days before closing and by then its difficult to change lenders. Don't trust them. I have multiple rental properties and I will never do business with them again. I do have one loan with them. I am part of a large organization in Atlanta that focuses on short term rentals and long term rental properties. Visio has been removed as one of our recommended lenders.

The loan process was painful The loan process was painful. Too many people involved and not enough that were actually knowledgeable. Closing date was missed by weeks. I was at closing getting ready to sign when your office called to say “wait” we need to change something. I felt there were too many young/unexperienced people involved.

Good innovative company to work with Good innovative company to work with. I could do way more deals if they had smaller balance loans. The money is a little slow to reach the client and brokers who bring the deals to get paid. Overall decent experience. I couldn't give a better rating because of this very important point. If they could get better with the communication when the loan programs change, a change in the every day way of doing things with our customers, better title companies and notaries to use, and money disbursements, they would be fantastic, because everything else is great.

Good, honest company… The most stream-lined refinance I have ever done. Nick was very responsive when I requested rates (very competitive), cash back scenarios, etc. We had a small hiccup on our end but Visio worked diligently to resolve and still close our loan timely. Highly recommend Visio Lending, we will definitely use them again, we are so grateful!

Unorganized Processes Alot of miscommunication on the loans with the servicers.. frequently enforcing forced placed insurance on the loans when not applicable. Mortgage payment increases do to errors. Hard to reach or ineffective when finally reaching them to resolve issues.. almost impossible to reach claims department when claim issues arise. Errors with Closing agents prolonging funding. Not to mention the loans are VERY expensive..