Very responsive and excellent service… Very responsive and excellent service as well as great rates. Nick Marrone is very instrumental in explaining all the process and response to calls/emails right way. He also followed up the entire process to ensure closing should be done on time. I would give him 5 out of 5 for the great customer service. Angelia Rivers and Mark Davila did the great job for loan processing. Throughout the entire process, I was feeling I am also part of the Visio team. Great work!

Let me set the stage by saying that… Let me set the stage by saying that this is my first (and likely my last) use of a "hard-money" lender. As a veteran of at least 15 mortgages in my life, I have been through a range of lenders from, what I deemed good as well as not-so-good. The experience I had with Visio continues to be problematic. BSI Financial is the organization who is "managing" the loan. I sent them an invoice for $30 to catch up on a quarterly HOA charge and they paid with a check for more than $2,000. The fact that they are escrowing the HOA in the first place is unheard of but, then things like this occur. I will waive other opportunities like this to avoid another round.

Visio Visio - run, don't walk from them. Their rates are amongst the highest, they talk a good game when they want your sale and after you are locked into their process, welcome to hell on earth! Absolute lack of professionalism and communication skills, finger pointing at every stage! Different departments make it sound like the problem is elsewhere both within and outside the company. What was originally supposed to be a 30 day loan got extended to 45 days and now I'll be lucky if we close in 60+ days! Last time I consider Visio was the first and only time!

Don't trust them. Would not recommend. Spent almost 3 months trying to get them to put a deal together and they came back with an appraisal that was 75% of the value of what my property was appraised at just 3 months ago (prior to renovations). These guys are used car salesmen hacks. Don't buy the "easy to close" BS, this will take longer and waste more of your time than your local bank. Also, their terms are worse than most banks. They have pre-payment penalties, which most banks I work with do not.

Unorganized Processes Alot of miscommunication on the loans with the servicers.. frequently enforcing forced placed insurance on the loans when not applicable. Mortgage payment increases do to errors. Hard to reach or ineffective when finally reaching them to resolve issues.. almost impossible to reach claims department when claim issues arise. Errors with Closing agents prolonging funding. Not to mention the loans are VERY expensive..