Unorganized Processes Alot of miscommunication on the loans with the servicers.. frequently enforcing forced placed insurance on the loans when not applicable. Mortgage payment increases do to errors. Hard to reach or ineffective when finally reaching them to resolve issues.. almost impossible to reach claims department when claim issues arise. Errors with Closing agents prolonging funding. Not to mention the loans are VERY expensive..

Terrible experience Terrible experience! They changed the terms 3 days before closing and by then its difficult to change lenders. Don't trust them. I have multiple rental properties and I will never do business with them again. I do have one loan with them. I am part of a large organization in Atlanta that focuses on short term rentals and long term rental properties. Visio has been removed as one of our recommended lenders.

Tracey Gordon is my account executive… Tracey Gordon is my account executive and I must say that I have never met anyone that works harder to get loans closed then him. He is thoughtful,creative and always willing to take my calls. He is extremely knowledgeable about Visio products and procedures which helps me and my team navigate our business smoother and more efficient.

Mo Bean gets it... Mo has been a tremendous help to my business needs. I've dealt with people who either give generic yes or no responses to what can or can't be done. Mo exceeded my expectations based on prior dealings with people in the mortgage industry by understanding my questions and needs, and providing options and/or possible solutions without beating around the bush. I felt she was more concerned for my business needs, and not how she could benefit. Thanks Mo!

I’d give them negative stars if I… I’d give them negative stars if I could. Heather Smith is the most incompetent underwriters I have ever worked with. Got the clear to close. Then they reneged on it. Now the seller will be going after me for liquidated damages. They haven’t had the courage to call me to even give me an explanation!!!! Run fast from this company they are absolutely the WORST! Incompetent is throughout this scam of a lender!!!!