The loan process was painful The loan process was painful. Too many people involved and not enough that were actually knowledgeable. Closing date was missed by weeks. I was at closing getting ready to sign when your office called to say “wait” we need to change something. I felt there were too many young/unexperienced people involved.

Terrible experience Terrible experience! They changed the terms 3 days before closing and by then its difficult to change lenders. Don't trust them. I have multiple rental properties and I will never do business with them again. I do have one loan with them. I am part of a large organization in Atlanta that focuses on short term rentals and long term rental properties. Visio has been removed as one of our recommended lenders.

James is great! I enjoyed working with James. He is a charismatic and prompt agent. One thing he can do better is to break down the additional fees and documents list early in the process. We noticed that other lenders agents do that and we find it helpful. Other than that, he did a great job navigating us through the process until the very end. Because of the experience we had with him, we would do more business with Visio.

John Mele's impeccable customer service My rep is John Mele, he's responsive, efficient, and will advocate for my clients. I have done multiple deals with John and he's shown constant commitment to making sure my deal is handled properly and prompt.

Good innovative company to work with Good innovative company to work with. I could do way more deals if they had smaller balance loans. The money is a little slow to reach the client and brokers who bring the deals to get paid. Overall decent experience. I couldn't give a better rating because of this very important point. If they could get better with the communication when the loan programs change, a change in the every day way of doing things with our customers, better title companies and notaries to use, and money disbursements, they would be fantastic, because everything else is great.