Very responsive and excellent service… Very responsive and excellent service as well as great rates. Nick Marrone is very instrumental in explaining all the process and response to calls/emails right way. He also followed up the entire process to ensure closing should be done on time. I would give him 5 out of 5 for the great customer service. Angelia Rivers and Mark Davila did the great job for loan processing. Throughout the entire process, I was feeling I am also part of the Visio team. Great work!

Let me set the stage by saying that… Let me set the stage by saying that this is my first (and likely my last) use of a "hard-money" lender. As a veteran of at least 15 mortgages in my life, I have been through a range of lenders from, what I deemed good as well as not-so-good. The experience I had with Visio continues to be problematic. BSI Financial is the organization who is "managing" the loan. I sent them an invoice for $30 to catch up on a quarterly HOA charge and they paid with a check for more than $2,000. The fact that they are escrowing the HOA in the first place is unheard of but, then things like this occur. I will waive other opportunities like this to avoid another round.

Cash out refi I needed to do a cash out refi with a blanket mortgage for 6 townhouses in SC. Visio was able to provide that loan on a 30yr fixed rate. The whole process was smooth from start to finish with Visio. Nick Marrone and Victoria Robinson were fantastic, knowledgeable and always communicated with me and responded to questions right away. My experience with Visio was great and I will be using them in the future.

I am Dealing with a broker there named… I am Dealing with a broker there named Jose salcedo. He is absolutely the worst. Does not return calls or emails. I left a phone message and email with Visio telling them I would like to have a another broker on my file and they don’t return any messages either. The funny thing is I have 2 outstanding loans with them and never missed 1 payment to them in 2 years. Just horrible unprofessional company to deal with at this point. Call Lima Capital for better service and rates.

Unorganized Processes Alot of miscommunication on the loans with the servicers.. frequently enforcing forced placed insurance on the loans when not applicable. Mortgage payment increases do to errors. Hard to reach or ineffective when finally reaching them to resolve issues.. almost impossible to reach claims department when claim issues arise. Errors with Closing agents prolonging funding. Not to mention the loans are VERY expensive..