Unorganized Processes Alot of miscommunication on the loans with the servicers.. frequently enforcing forced placed insurance on the loans when not applicable. Mortgage payment increases do to errors. Hard to reach or ineffective when finally reaching them to resolve issues.. almost impossible to reach claims department when claim issues arise. Errors with Closing agents prolonging funding. Not to mention the loans are VERY expensive..

Very responsive and excellent service… Very responsive and excellent service as well as great rates. Nick Marrone is very instrumental in explaining all the process and response to calls/emails right way. He also followed up the entire process to ensure closing should be done on time. I would give him 5 out of 5 for the great customer service. Angelia Rivers and Mark Davila did the great job for loan processing. Throughout the entire process, I was feeling I am also part of the Visio team. Great work!

I am Dealing with a broker there named… I am Dealing with a broker there named Jose salcedo. He is absolutely the worst. Does not return calls or emails. I left a phone message and email with Visio telling them I would like to have a another broker on my file and they don’t return any messages either. The funny thing is I have 2 outstanding loans with them and never missed 1 payment to them in 2 years. Just horrible unprofessional company to deal with at this point. Call Lima Capital for better service and rates.

Visio Visio - run, don't walk from them. Their rates are amongst the highest, they talk a good game when they want your sale and after you are locked into their process, welcome to hell on earth! Absolute lack of professionalism and communication skills, finger pointing at every stage! Different departments make it sound like the problem is elsewhere both within and outside the company. What was originally supposed to be a 30 day loan got extended to 45 days and now I'll be lucky if we close in 60+ days! Last time I consider Visio was the first and only time!

Mo Bean gets it... Mo has been a tremendous help to my business needs. I've dealt with people who either give generic yes or no responses to what can or can't be done. Mo exceeded my expectations based on prior dealings with people in the mortgage industry by understanding my questions and needs, and providing options and/or possible solutions without beating around the bush. I felt she was more concerned for my business needs, and not how she could benefit. Thanks Mo!