Support is useless Support is useless. Service is fine as long as you have no problems. When you have a problem basically you get a response along the lines of Nothing we can do about it. Thank you for choosing Firstrade as your online broker. Well I'm moving my trades to another online broker.

I really enjoy using Firstrade I really enjoy using Firstrade. Especially I didn’t encounter any app down time during trading in these days while I heard my friends did experience app down when using other broker’s platform to trade. What else I can say, I love Firstrade!

Requested documentation sent, STILL not enough! I send all the requested documentation, send the documentation again, and they won't let me withdraw my funds. I moved into a new home, provided the documentation as requested, and they deny my address change. I send more documentation, speak to the same customer rep twice, Mr. C, regarding the matter and was told the docs were not enough. SEC, here I come!

My account is missing money this… My account is missing money this morning. They claimed having technical issues, I want to wait till tomorrow to see if they fix the problem. Company of this kind cannot be trusted.

Agree with previous posts Agree with previous posts. You can hardly withdraw your funds from there. They ask you many questions and many blockings when you tried to withdraw your funds. It takes forever and especially if you have different time zone. Think twice.