So far i have had very few issues So far i have had very few issues . I have not tried to withdraw funds but every question i have asked has been answered right away. I dont agree with all their policies but they have been very honest and forthcoming with documentation. Site seems easy to use

This is not a real trading firm... If I could give zero stars I would. Firstrade locked my account and I have been trying for weeks to transfer to another brokerage due to their poor service. The transfer keeps being rejected and they can't tell me why. I have spent numerous hours on the phone to no avail. Eventually I got my other brokerage firm to help me out with the transfer. AVOID FIRSTRADE LIKE THE PLAGUE. THESE PEOPLE ARE UNPROFESSIONAL AND CLUELESS. You'd swear that it is a Mom and Pop business that they're running.

I want to give -5 Star They blocked my money more than 6 years now!!!! The worst company I ever seen. I sent all documents they asked a couple of times and still nothing. The best way to make trading impossible. As I'm NHS trust member no trust from this people. Luckily there is other platforms easy to verify your account. I using CMC market, IG and eToro.

My overall experience was medium My overall experience was medium. Several times they ignored my emails or answered answers that have nothing to do with what I wrote. When I talked to them about Withdrawal I saw that they start asking for all kinds of illogical things and become unpleasant. So I realized I wasn't going to stay with them. In the end transfer was fine. Most of their representatives are very professional and kind I must say, the problem in my opinion is in the "back office". They must improve their service there. They must immediately allow those who want to withdraw their money without asking questions and without asking for anything (it didn't happen to me, but I read too many negative comments on this subject). I personally did not feel at ease that my money would be with them so I decided to move Hope they improve in the future

Missing funds when withdrawal I have been using firstrade for 3 years and I have to close account due to compliance reason of my new job. I wired out all my fund and some of it is missing. My bank have no fees charged for remittance and firstrade denied any responsibility from their side. I'm now missing some of my funds. Never going back to Firstrade.