Avoid! Their customer service sucks Don’t expect any customer service. No one bothers to provide any assistance. Representatives decided what/who to respond. They don’t reply any emails weeks after they were sent. Avoid funding the account if you already have signed up or you risk freezing your assets for 2 weeks before they can be transferred to another broker. Unprofessional!

My overall experience was medium My overall experience was medium. Several times they ignored my emails or answered answers that have nothing to do with what I wrote. When I talked to them about Withdrawal I saw that they start asking for all kinds of illogical things and become unpleasant. So I realized I wasn't going to stay with them. In the end transfer was fine. Most of their representatives are very professional and kind I must say, the problem in my opinion is in the "back office". They must improve their service there. They must immediately allow those who want to withdraw their money without asking questions and without asking for anything (it didn't happen to me, but I read too many negative comments on this subject). I personally did not feel at ease that my money would be with them so I decided to move Hope they improve in the future

Worst Brokerage Ever !!! I initiated ACAT out to transfer my positions to IKBR. They have rejected twice in 2 weeks. First rejection was about tax id mismatch between Firstrade and IBKR. I told that I am a nonresident international investor and do not have a US tax id. How could tax ids mismatch while I am not having one? That's ridiculous. The second rejection had no reason at all. I have filed a complaint with both SEC and FINRA.

My account is missing money this… My account is missing money this morning. They claimed having technical issues, I want to wait till tomorrow to see if they fix the problem. Company of this kind cannot be trusted.

This company is a total fraud!! This company is a total fraud!!! They sat on my $50k withdrawl request for almost two weeks now. They will make all kinds of ridiculous excuses like they needed to verify my identity so I had to send them my driver’s license, bank statements and eventually did a three way call with my bank to verify what???? It’s all a bunch of stall tactics. I guess at this point I’ll need to ask them to reverse the ACH, contact the SEC and local police in Flushing, NY because they essentially have stolen $50k from me and won’t return the funds despite repeated requests