HORRIBLE Experience HORRIBLE Experience! WORST Communications! In processing of the loan they give you time expectations and then fail on all of them miserably.. This would be fine except they do not keep you up-dated AT ALL and get bitchy and defensive when you start asking questions. Once approved, they then heap questions and conditions on you that should have been part of process earlier.. Their communications with Title Company are a total mess leaving you hanging with no clue when signing is and then when they tell you it is wrong as they have not communicated with the signing agent. Re-scheduled closing appointment 3x all issues on their end with telling us a time and not having their mobile notary notified of time. So now done.. funding delayed and delayed once again with no communications and an attitude. No paper work on where to send payment is due date is closing in.. Then no communication as we sent in our skipped payments to get ahead of the loan.. No word from them AT ALL. Heard loan was sold from new company and they sent paperwork showing early payments had not been credited, but now loan has been sold. The closing department agent refused to give us number for management or accounting.. After threats and abuse finally got a phone call back to find out they were still holding our fund and payments sent over a month prior were not credited. After a lot of complaining they are now sayin they are wiring the money to company they sold loan to and admit no fault at all in not just crediting the payments. They say this was supposed to happen automatically eventually.. Not sure when since payments had been made over a month earlier with no crediting and no communication and they did not start that process until we called making a fuss. Meanwhile we had made 3 payments not credited at all, so now when they send it they cost us interest on those payments for 2 months. GO WITH SOMEONE ELSE and avoid the hassle.. This is just the tip of this screw up iceberg!

Excellent Service!! Excellent Service!! Second time we have worked with PrimeChoice and it was everything our first experience was. Great people! David Arnold and Amanda Gray are exceptional to work with. Very well informed and professional. As stressful as a refinance is with all the documents needed, back and forth communications, questions, appraisal, locking in the interest rate, meeting deadlines, etc., Amanda Gray and David Arnold are masters! Always quick to reply with answers to any questions. Always reassuring and honest. We trusted both of them throughout the process and couldn't be happier. PrimeChoice is the BEST and has the BEST people!

I completed my refinance process with PRIME CHOICE I completed my refinance process with Mark Snow and Lana Kim. In fact, this was the second loan refinancing we have done in the last four years, both with Prime Choice Funding. Why did we return? Well, who wouldn't, for an excellent service, timely delivered by professional loan officers: pure and simple, an awesome service, straight forward, for a great price. Thank you very kindly, Lana and Mark! With respect, Margaret and Ted Caliga Manassas, Virginia April 2020

Second VA mortgage with Prime Choice Funding This is my second VA mortgage using Prime Choice Funding. The first experience was superb and was a VA with cash out. The rate was as low as the market provided at the time. The people (Mr. Scott Twombley and Mr. Bob Lin) were outstanding. Friendly, very responsive, knowledgable and certainly gave me the feeling they in fact did care about quality service and getting my loan done ASAP. They were the best in my experience dealing with mortgage companies. Now I have just concluded my second refi (lower rate) with Scott Twombley and Bob Lin did another outstanding job. Even when I got a mistake the day of closing it was no problem and they had it corrected, printed and to the title office and notary within TWO DAYS! All with a "can do" attitude and sunny disposition. I cannot compliment these guys more and believe me I will be using Prime Choice Funding in future home mortgages!

Mediocre customer service, Don't waste your time with them. Brandon Pratt was assigned to my file and provided mediocre customer service. He promised call backs and e-mails which didn't happen, I had to keep after him and actually call another employee from the company to have him call me back. It was a total waste of my time, I absolutely do not recommend working with them.