worst Lender! worst Lender!! I spoke to Frank Fortiz to refinancing my mortgage have me on a run around he took all my information and when he find out that my husdand credit score was not above where it should he told me to pay $160 to the credit card to get it where it should be I pay$250 on the credit card more than what he told me then after that he stop answering our call i send him email no reply i am the one trying to get to him he never return call finally i got to speak to him .He told me that they change thing his credit should be 640 when it reach 640 He change is story and say it should be 680 credit score it took three weeks before he told us that and after we pay all that money which we did not have on the credit card SAY AWAY!! LAIR

HORRIBLE Experience HORRIBLE Experience! WORST Communications! In processing of the loan they give you time expectations and then fail on all of them miserably.. This would be fine except they do not keep you up-dated AT ALL and get bitchy and defensive when you start asking questions. Once approved, they then heap questions and conditions on you that should have been part of process earlier.. Their communications with Title Company are a total mess leaving you hanging with no clue when signing is and then when they tell you it is wrong as they have not communicated with the signing agent. Re-scheduled closing appointment 3x all issues on their end with telling us a time and not having their mobile notary notified of time. So now done.. funding delayed and delayed once again with no communications and an attitude. No paper work on where to send payment is due date is closing in.. Then no communication as we sent in our skipped payments to get ahead of the loan.. No word from them AT ALL. Heard loan was sold from new company and they sent paperwork showing early payments had not been credited, but now loan has been sold. The closing department agent refused to give us number for management or accounting.. After threats and abuse finally got a phone call back to find out they were still holding our fund and payments sent over a month prior were not credited. After a lot of complaining they are now sayin they are wiring the money to company they sold loan to and admit no fault at all in not just crediting the payments. They say this was supposed to happen automatically eventually.. Not sure when since payments had been made over a month earlier with no crediting and no communication and they did not start that process until we called making a fuss. Meanwhile we had made 3 payments not credited at all, so now when they send it they cost us interest on those payments for 2 months. GO WITH SOMEONE ELSE and avoid the hassle.. This is just the tip of this screw up iceberg!

as a first time homebuyer I reached out… as a first time homebuyer I reached out to get a comparative mortgage quote and was treated rudely when I shared what other local banks were offering for rates. They would not provide a quote but wanted me to start an application. No clue why

Mediocre customer service, Don't waste your time with them. Brandon Pratt was assigned to my file and provided mediocre customer service. He promised call backs and e-mails which didn't happen, I had to keep after him and actually call another employee from the company to have him call me back. It was a total waste of my time, I absolutely do not recommend working with them.

It is scam It is scam. They collect your personal info and that's it. I have submitted an application and I call them to speak with my "representative" who is name is Nate and every time I call he is out of his desk and never gets back to me. Just a BS company. Don't waste your time..