Bad company all around, I would give this company a zero if I could Bad company all around. My son passed away last month due to covid-19. I have found out 2 weeks ago I have brain cancer. Title loan fast is giving me 5 days to come up with 2,000. I work a minimum wage job with 25 hours per week. I can pay $200 per week, but I can't get any one to get back in contact with me

Customer service is not the greatest but the worst Customer service is not the greatest. They left a message saying that they needed further information. When I called back to inquire about the details, the details that were given to me over the phone were total different then what the message left requested. When I asked about it the customer service person only restated what she had said previously. I asked for a supervisor and she stated she was the supervisor for that shift. Needless to say the call continued to go downhill. After getting off the call a email was sent saying Notice of Adverse Action Taken..... meaning everything thing that I uploaded and that I had already been pre approved for, didn't matter. GREAT CUSTOMER SERVICE ( NOT ) I received a Loan elsewhere with no hassle at all - all via online.

There were a few hiccups along the way… There were a few hiccups along the way but the communication was always excellent and things went smoothly overall.

I have had a very positive experience. I have had a very positive experience. The loan terms were laid or very clearly. I am able to view my account and keep track of where I am at on repayment of my loan.

Customer service follow up was good Customer service follow up was good, 1st expected due date was too soon after the loan.