Really unprofessional Really unprofessional. When I stated I was going to pass on their finance, Taylor became rude and unprofessional. Putting things in caps really comes across as rude in text and honestly the reason a service is refused is not something that has to be disclosed. If he cannot accept that someone is just not interested, then maybe a role in customer service is not for him.

Great Experience! Paul went above and beyond to help me lock in a great rate and keep it after my 2nd mortgage bank took almost a month to sign off on my refi. His team kept me in the loop daily and gave excellent, transparent service. Will definitely recommend to all my friends in the market to refinance or purchase a home!

Good experience Overall, our experience was good. In the beginning, communication was very poor and we were hit by the fear of "We just gave all our financial information to someone we don't know and now they won't return our calls!" But, soon we were connected with a much more attentive rep that was great walking us through the process. We did have LOTS of hiccups of getting a notary out to do the signing, but don't think that was SYOM's issue. Overall, we would recommend.

Had a great help from them Had a great help from them. From beginning to the end, everything was made so easy, straight forward, and seamless. The best thing was their response time - super fast. Not only that they gave me a great deal compared to at least 3 different loan companies. A particular loan company was referred to me separately which I was having a hard time trying to get a hold of. It turns out SYOM got me a loan from the same loan company. It was genuinely a seamless experience to get approved for loan through SYOM. Would highly recommend it to others as well.

The application was quite easy and the… The application was quite easy and the follow-up was alright. Just a minor glitch with document signing via Quicken Doc Sign, but otherwise everything went well. The interest obtained was great and found that it was lower than going direct with a finance company. I would recommend it to anyone.