Living in Marseille and accounts not accessible Living in Marseille for a few months as we do each year and have not been able to do online banking, Provided no support to help us log in,No technical help or toll free numbers to call for help,

Do NOT Do Business with Santander at all costs. I have an account with Santander for my car loan since 2019. I paid on time every month for four years. I've asked for my high interest loan to be reduced they denied my request. Yes, I should have gone with other lenders but their option was to lower my payments and extend the conditions which I didn't want pay more over time. Santander started with harassment calls on February 21, 2024 but my bill wasn't due until February 24th and has marked me late for payments before my due date for one pending payment, called and harassed me about the one payment prior to the due date, refused to remove the late charge on my account applied before the due date and billed me for the month of March in February and marked that bill late also. They even called me on Sunday the 25th about the payment. It was officially late on that day but it was on Sunday they called about the one payment. There has to be some legal ramifications to their business practices and I guess it's on me to find out what they are.

This company is the worst company ever…so disappointing to do business with them. This company is the worst company ever ! They won’t let me access my account online can’t login, they are taking advantage of me saying I am 45 days late on my payment that I missed a payment . That doesn’t make sense at all because I have all my bank statements showing that I have made payments since the day I got this loan with them. Yes I was late however I made my payment. I don’t appreciate the bad credit report from them now my credit score drop very low because of their inaccurate information on my account. Come on please help me? Give me access to my account so I can read my statement make payments on login please . It should never be this difficult to make a payment on my account much less have access to my accounts. It’s unfortunate that I choose to finance my car with this company I must have bump my head !

Check reissue I have been requesting a check to be reissued for 1.5 years and have been receiving the run-around. They have kept my money I am owed for overpayment and they will NOT send a check. I have an audit trail of emails, and calls which they DO NOT RESPOND TO THEIR EMAILS. Crazy thing its my money I am owed. The WORST service . . . .

BEWARE OF THIS COMPANY!!! I have excellent credit or DID HAVE till I got an auto loan from Santander USA. My credit score was 760 as of 12/2022 its 604 all due to SANTANDER and my son being late. I'm locked out of the account and can't see what's going on.I have endured constant phone calls, text messages, emails. It is obvious it is my son who drives the car, makes the payments, etc so they report me to the CREDIT BUREAUS, ruining my credit. There is a NO HARRASSMENT law in Texas. I am 70 yr old, a widow and raising my 2 young grandsons. And until now I've always had very good credit. This affects me now for 7 years and I won't be able to help my grandsons get a car with my poor credit score.It will be at a high interest rate. I have had ontime payments on all MY accounts for 14 years. My son needed a co-signer for an auto loan because his ex wife messed his credit up.However,I ended up having to sign the loan as OWNER and he the CO-SIGNER .Due to covid he had to skip 2 payments back in 2020. They charged over $200 in late fees. He then continued to make ontime payments just recently a decline in business. BUT Santander was calling me every day for MONTHS from May 2020-Dec 2022. Whenever I called back they wanted me to refinance?? I blocked them from calling me and then in May 2021 I got a letter threatening to repossess the car because he missed a payment . They threatened to repossess the car and auction the car off and sue me for the difference. He had already paid them for 2 months in May which caught him up. Of course it affected my credit score as well. I just spent 30 min on the phone with employee Jeydelid employee #110642. He is 3 days late so they have charged him $241.57 in late fees!!!! I explained because of Covid his business has dropped. She said they WOULD NOT DROP the late fees. I told her the video on their website says "THEY CARE "and are there to HELP DURING COVID!! So that's a LIE!! I'm looking into refinancing for a much lower interest rate but my credit has been completely ruined. I see SANTANDERCONSUMERUSA has tons of bad reviews and NUMEROUS LAWSUITS in over 20 states!!! Wish I'd known that befote signing. Santander Consumer USA doesn't give a crap if you are struggling during covid. They are taking advantage of my son's dilemma my charging extravagant late fees and harrassing me with constant phone 📞 📞 CALLS. I have kept a record of all the calls and text messages. CEO of this company is MAHESH ADITYA.