A Titan(ic) cusomer service disaster A disappointing experience travelling to India with Titan in November last year. I wrote an 11-page document in December 2023 providing evidence of concerns and received a derisory amount in compensation relative to the cost of the holiday and no acknowledgment of the issues raised. These included the lack of professionalism of the local guide who managed the itinerary to ensure we visited 6 shops for about 11/2 hours each (not listed in the itinerary, his decison without consultation) and collected commission on sales at 30% as I read. In addition, the same person chose to flout health and safety rules on two boat trips. The Tour Manager did not seem to be able to change this pattern of behaviour which was disturbing, The condition of the bus we travelled on for 18 days was poor, broken footrests and water bottle holders ripped off with no toilet facility which for long journeys was unacceptable. I evidenced issues relating to flights where special meals had not been ordered by the company and hotel safes not being secure so having to be replaced. I escalated this to ABTA who are exercising extraordinary patience and tolerance with the company to reply specifically to the matters I raised and have 'reminded Titan of their responsibilities'. Titan seems unable to take complaints seriously and studiously avoids addressing bona fide concerns. As this company has taken over Saga, I am concerned that the professional culture of Saga, with whom I have enjoyed my holidays very much, is going to be destroyed by inept management who do not have the interests of customers at the centre of their business.

Don’t waste your time and money I was down 50% of my portfolio at one time with them based on allowing them full trade autonomy. Now they are still down 20%. I went to close my account and they’re asking for a list of bank statements on any account that I connected with them. I can easily change my password and get on a new device, I can correspond through email and text and their chat server, but if you want your funds back…they require your bank statements to give your money back. No, not just a screenshot through your bank app, they want your transaction info. As in, they have access to a month or more of all transactions. Which is in itself a security compromise. And a new photo ID pic and then some time to close the account. For reference, Robinhood and TD and Shwaub and Fidelity I’ve used. None of them required any of this scammy bs. They’re not fast to respond in their chat log either. Youd be wise to avoid this “company”. Also, for an investment bot, their fees look higher than anyone else. When asked about their investment strategy and how they lost 50% of my portfolio, it was jargon and excuses as to why and how they invest. I’m assuming the only reason they’re still afloat is heavy marketing. The “strategists “ seem to have all rolled over as well. All new faces.

Do not trust Titan Travel! I did a review of my holiday in October 2023 with Titan. I chose Titan because of its reputation. I toured Sicily with over 40 people. My review was very disappointing to write. There were so many things wrong but most disturbing was a coach not fit for purpose,indeed illegal here. Seatbelts missing, seats of different sizes, people sat with their legs in the gangway, tannoy system not working on one side, no toilet, and wheels that smoked so bad that the driver was alerted by other road users. A guide who was inept and ill-prepared,inexperienced and unable to deal with passengers complaints. My Trust Pilot review was acknowledged by Titan, but since October 2023 - NOTHING. Emails from Ella but nothing that leads me to trust Titan. I have read other reviews and now realise that Titan just ignores you. Do they have a complaints department? Please Titan, give me some consideration. Valerie Coombes and Kolin Clatworthy.

Titan is a scam Titan was a terrible experience for me. I lost $3400 can on this site. I was unable to withdraw my money when I wanted. This company is a scam stay away.

Not even if they PAID me! Poor technology, low conviction and high churn. Everything about the platform is clunky and confusing. From 2FA not working well to performance reports that are more smoke and mirrors than data. Seems like they should do marketing for a real asset manager I'm invested in all four of their funds: -16.94%, -25.43%, -25.09%, and -23.30%. I'm frustrated by every aspect of their site and tools. However, they are very good at smoke screening and writing multiple emails every day explaining what is going on in the market. Interesting that they have so much to say, but do a horrible job with actual trades. One example is selling Amazon the day before earnings out of fear from the Facebook sell off. I hold Amazon in my regular broker (luckily 99% of my money is there), and I would never sell it during a 7% correction based on nothing. Another example is selling the absolute bottom with Chinese holdings such as BABA. These guys must have really rich parents bank rolling this stupid business. I notice they have done a lot of gaming the reviews to make things look better than they are. Trust me on this one, don't give them a single dollar Update: I've taken all my assets off their platform. Surprise! They had me invested in Russia! Nice :D Guess that'll be a -100% return. Also it is IMPOSSIBLE to remove 2FA from your account. Normally wouldn't matter since I am giving up on the company. But in this case I need to remove 2FA. They have the meta-data setup incorrectly and having their key in Authy actually makes it impossible to add 2FA for my email. Long story short, Titan can't do anything right