Good product and service... The ease and convenience of transferring funds to a card which is not directly linked to our business bank account which prevents unauthorized access to said account is what we were looking for. The only drawback is the time it takes for funds to be transmitted when the request is submitted online. If this part of the process could be improved and shortened by a day or so, it would be a perfect service.

Bento has ZERO customer service Bento has ZERO customer service. I have been waiting over a week for someone from "the escalation department" to call me back. Emails are ignored, voicemails are not returned.

This is the worst company! This is the worst company!! first "someone" took more than $5,000 in matter of hrs out of the account and Bento didnt see that suspicous, because it was transaction after transaction, and their resolution was that we made those movements and that we never reported the card, which it doesnt make sence because I called them as soon as I received the email saying i was low on funds and they told me no to even dispute the transaction that I should wait. Second, I'm still trying to close since everything happen, on June. I called them for weeks and they just told me that they will send that to the supervisor and I guess they never do, because I'm still waiting.They dont let me use the card to take little money we have on the account. If you dont want to lose so much money, PLEASE dont use this company. They dont care for their clients.

My issues was never resolved My issues was never resolved. I was also not contacted back like I was told. I also have issues with how long it takes for funds to be available.

Never ever return calls. Terrible customer service! You can call till your blue in the face but it doesn't matter. Even the lady in charge never returns phone calls, I'm talking calls she said she would make. It doesn't matter who you talk to, don't ever expect a call back because you will find yourself waiting for days. Sorry but I shouldn't have to track down these unprofessional creeps! Just do what you say people! I run thousands of dollars thru their company and I cant even get return calls... screw this place. I'm running a business I shouldn't have to babysit the people I pay to perform for me!!