Easy and great features Wonderful service. The features are thorough and the system is easy to use. Great job on design and execution. The only reason 4 versus 5 is the relatively slow money load time. 3 business days is just too slow in todays marketplace...I’d be willing to pay a fee for PayPal or credit card instant loads but wire transfers (which is the only “fast” option) are old school and way too cumbersome. This service would be more competive with faster load times. They are clearly holding the funds an extra day. Most of our similar employee finances is done by just getting different bank accounts and setting debit card controls. Most serious competitors have 1 business day ACH loads at this point and soon ACH will be same day (e.g. PayPal, Prepaid cards, etc. ).

Never ever return calls. Terrible customer service! You can call till your blue in the face but it doesn't matter. Even the lady in charge never returns phone calls, I'm talking calls she said she would make. It doesn't matter who you talk to, don't ever expect a call back because you will find yourself waiting for days. Sorry but I shouldn't have to track down these unprofessional creeps! Just do what you say people! I run thousands of dollars thru their company and I cant even get return calls... screw this place. I'm running a business I shouldn't have to babysit the people I pay to perform for me!!

Bento has ZERO customer service Bento has ZERO customer service. I have been waiting over a week for someone from "the escalation department" to call me back. Emails are ignored, voicemails are not returned.

Never commit with this company they are… Never commit with this company they are unable to support their own customers or respond to simple email requests. Secondly they could never activate our business account our employees couldn’t use their cards, we cancelled and struggled for days now just to get the money back to our account. We regret the experience with them it was beyond bad!!!!

Good product and service... The ease and convenience of transferring funds to a card which is not directly linked to our business bank account which prevents unauthorized access to said account is what we were looking for. The only drawback is the time it takes for funds to be transmitted when the request is submitted online. If this part of the process could be improved and shortened by a day or so, it would be a perfect service.