Terrible company These people are out and out liars. Read the response to my post. I have yet to have a support person contact me about any missing documents, and have submitted every document they asked of me. It's funny... they respond to negative feedback, but they would not contact me directly to rectify the situation. That is very telling. Terrible company. Horrible Customer Service! I applied and provided all documentation and was denied a Bento for a business prepaid card for no reason whatsoever. Mind you, I was opening a pre-paid account with all documentation and a sizeable deposit. Avoid this company they are not worth the effort. When I asked for a supervisor to call me the request was denied. When I asked for the corporate office number the request was denied. I still have no idea why I was denied when I have other similar types of cards and a stellar credit rating.

Good product and service... The ease and convenience of transferring funds to a card which is not directly linked to our business bank account which prevents unauthorized access to said account is what we were looking for. The only drawback is the time it takes for funds to be transmitted when the request is submitted online. If this part of the process could be improved and shortened by a day or so, it would be a perfect service.

it is a huge pain in the butt to wait 3 … it is a huge pain in the butt to wait 3 days for funding to get to the account or spend a ridiculous amount to wire transfer .

Never ever return calls. Terrible customer service! You can call till your blue in the face but it doesn't matter. Even the lady in charge never returns phone calls, I'm talking calls she said she would make. It doesn't matter who you talk to, don't ever expect a call back because you will find yourself waiting for days. Sorry but I shouldn't have to track down these unprofessional creeps! Just do what you say people! I run thousands of dollars thru their company and I cant even get return calls... screw this place. I'm running a business I shouldn't have to babysit the people I pay to perform for me!!

Room for improvement Can't log in to my account with the correct password. Tried re-setting passwords multiple times and get error message. Used live chat support only to be told by the agent that "we are out of the office right now". Why have a chat feature turned on only to have the agent tell you that they're "out of the office" after saying "how many I assist you today?"l. We have the cards set to be used at gas stations and home improvement stores and have repeatedly been declined at both for small purchases well below the balance.