Terrible company These people are out and out liars. Read the response to my post. I have yet to have a support person contact me about any missing documents, and have submitted every document they asked of me. It's funny... they respond to negative feedback, but they would not contact me directly to rectify the situation. That is very telling. Terrible company. Horrible Customer Service! I applied and provided all documentation and was denied a Bento for a business prepaid card for no reason whatsoever. Mind you, I was opening a pre-paid account with all documentation and a sizeable deposit. Avoid this company they are not worth the effort. When I asked for a supervisor to call me the request was denied. When I asked for the corporate office number the request was denied. I still have no idea why I was denied when I have other similar types of cards and a stellar credit rating.

it is a huge pain in the butt to wait 3 … it is a huge pain in the butt to wait 3 days for funding to get to the account or spend a ridiculous amount to wire transfer .

Bento has ZERO customer service Bento has ZERO customer service. I have been waiting over a week for someone from "the escalation department" to call me back. Emails are ignored, voicemails are not returned.

Program improvement strongly suggested! Customer service responded quickly. The issue we have is that the program does not allow for or show monthly statements! Even so, there is no way for it to show a current balance at the time of a past transaction or range of transactions. The card is treated like a credit card in our accounting systems and needs to be reconciled every month. The Bento program does not allow that to be done with ease and accuracy.

Room for improvement Can't log in to my account with the correct password. Tried re-setting passwords multiple times and get error message. Used live chat support only to be told by the agent that "we are out of the office right now". Why have a chat feature turned on only to have the agent tell you that they're "out of the office" after saying "how many I assist you today?"l. We have the cards set to be used at gas stations and home improvement stores and have repeatedly been declined at both for small purchases well below the balance.