IT person not trained to help.....took … IT person not trained to help.....took too long!

Room for improvement Can't log in to my account with the correct password. Tried re-setting passwords multiple times and get error message. Used live chat support only to be told by the agent that "we are out of the office right now". Why have a chat feature turned on only to have the agent tell you that they're "out of the office" after saying "how many I assist you today?"l. We have the cards set to be used at gas stations and home improvement stores and have repeatedly been declined at both for small purchases well below the balance.

Works great except takes too long to … Works great except takes too long to load funds

Bento has ZERO customer service Bento has ZERO customer service. I have been waiting over a week for someone from "the escalation department" to call me back. Emails are ignored, voicemails are not returned.

Please stay away from Bento for Business I don't normally leave reviews and I always try to give companies a chance to make situations correct. I have to honestly say that Bento for Business is a service I would not recommend; I would recommend looking for other solutions. There are many other companies that offer the same card services that Bento for Business offers and I would look at any other company. With that said, Bento for Business has very little, if any, support. Chat service is never online and if you call, you would be lucky to get in touch with someone. When you finally get in touch with support, you are greeted with someone who is rude and arrogant. The service is expensive when compared to other companies. If you try to cancel, good luck. It is almost impossible to cancel the service and they are happy to keep charging you. The hoops you must go through to cancel the service seems to be almost fraudulent. Please stay away from Bento for Business.