First time using ZoomGrants First time using ZoomGrants, files size limit is small for documents that needed to be submitted. Increase file size.

ZoomGrants support staff ZoomGrants support staff continue to always be there when needed, give thorough and understandable solutions to my problems, and are always willing to suggest new applications I could be using.

Timely and Professional Marty, Dylan and company are always timely in their response to any of my questions. They are very supportive and professional. Very glad to work with them and use the ZoomGrants product.

ZoomGrants will add a lot of work to your application process More than once, I have entered info into the grant application, and POOF!, it just disappears into thin air. Sure, you have a MS Word doc as back-up. But you have to re-enter everything again...and that's IF you can access your application or even your account. (I have not been able to access my account during the multiple times this has happened to me.) Grant writers, give yourself a full day - or two - to address the Zoom debacles that will inevitably arise....and make sure your extra days are business days b/c while Zoom can't be relied upon to work during week-end, what you can count on is the inability to get tech support, at least in my exp. When I did reach tech support, I was told that the prob was my fault; later, they said it was the funder's fault. This issue keeps happening. Yikes.

Great Partners! Zoomgrants was one of the first tech based decisions, I made as a new Director. They were extremely helpful in the transition and continue to be great partners.