Effective Effective system easy to implement and operate in just few hours.

ZoomGrants support staff ZoomGrants support staff continue to always be there when needed, give thorough and understandable solutions to my problems, and are always willing to suggest new applications I could be using.

Very poor experience As a small business owner we were fortunate to get federal grant money to help get us through this difficult time. That was fantastic but the grant was issued through ZoomGrants and that aspect was far from fantastic. The site was nearly impossible to log in to most of the time. You could literally type in your username and password and go for a jog around the block. By the time you got back your account would just be opening up. So the servers are extremely slow. Also, an issue I had was E-signing a document. After I submitted it I immediately realized I needed to correct an error. There was no way to do this I understand that the traffic volume was large due to a larger number of grants being issued BUT there is no excuse for how pathetically whimpy the current platform is. It feels like the whole thing is running off a single server stuffed in a closet somewhere. Without a doubt this is the worst online experience I have ever dealt with.

The software is intuitive and very… The software is intuitive and very useful. Our employees and clients love it, win-win. In the rare instances we can't figure something out on our own (again, it's intuitive), their support staff is quick with a resolution.

Security nightmare; non-functional website When re-setting your password they email it to you in cleartext. see plaintextoffenders dot com for why that is a huge problem. Also, the form itself didn't even work. You couldn't click into the fields in either chrome or firefox.