The software is intuitive and very… The software is intuitive and very useful. Our employees and clients love it, win-win. In the rare instances we can't figure something out on our own (again, it's intuitive), their support staff is quick with a resolution.

ZoomGrants has great customer service ZoomGrants has great customer service. They are always very responsive to the specific needs we have and try to accommodate our requests/needs. I love working with them and the systems saves so much time for staff and applicants. Highly recommend them!

ZoomGrants will add a lot of work to your application process More than once, I have entered info into the grant application, and POOF!, it just disappears into thin air. Sure, you have a MS Word doc as back-up. But you have to re-enter everything again...and that's IF you can access your application or even your account. (I have not been able to access my account during the multiple times this has happened to me.) Grant writers, give yourself a full day - or two - to address the Zoom debacles that will inevitably arise....and make sure your extra days are business days b/c while Zoom can't be relied upon to work during week-end, what you can count on is the inability to get tech support, at least in my exp. When I did reach tech support, I was told that the prob was my fault; later, they said it was the funder's fault. This issue keeps happening. Yikes.

Happy Client they always answer my questions in a tmely manner and when I need help I received it immediately. Step by step. I am grateful tot the ZOomgrants team for their time and patience through my learning curve. Very happy with their services.

clunky clunky, not intuitive, cumbersome to set up