Our new Napa home Our family was looking into a vacation property. We didn't need or want a 365 home. What we did want is a large really nice home in a location that allowed us to lure friends and family to gather. We didn't want the obligations associated with second homes either, such as management, upkeep, bills etc. Pacaso offered exactly that

Excellent sales process, straightforward answers Outstanding patience with questions & straightforward answers through the sales process. We looked at a number of homes over 6+ months before moving forward. Very impressed with the members of the sales team that we worked with. The legal structure is complex, but I think it makes sense for the shared ownership model they are creating. I had it reviewed by outside counsel who concluded that their documents were well thought out & drafted. We haven't stayed at the house yet, but our initial interactions with the property manager have been great as well.

Bait and Switch Initially we loved Pacaso. We loved our home and the staff was always responsive. Then after a year, they assessed each home owner approximately $8K as they didn't budget accurately. On top of that, they increased our monthly payment by 65%!! It's a real bait and switch where they lure you into ownership and then assess you a huge amount at the end of the year (no forewarning whatsoever), and then greatly increase your monthly fee. At a time when inflation is less than 4% how in the world can they justify a 65% increase?

Our experience was good and the staff… Our experience was good and the staff was very helpful. The only reason I did not give 5 starts is that we had much anxiety when we could not find dates for our new house until we found out that some dates were pre-blocked for new owners. If we had known this prior to closing, it would have caused us much less stress about our purchase. We recommend disclosing this to future owners before closing.

Owning a Pacaso quarter share in Palm Desert My husband and I own a quarter share of a Pacaso home in Palm Desert, and I can’t say enough positive things about our experience with Pacaso. We also own a timeshare in Palm Desert, which we enjoy, but the timeshare experience feels more corporate, less personal, not like the homey, feeling of our Pacaso home. All the timeshare units are the same, and there is no home manager and no storage space. Our Pacaso experience is so different! We have found the home manager, and management team to be incredibly responsive, and we have developed personal relationships with the team. The home truly feels like our own. When we walk in the home, it is perfectly clean and the furnishings are just spectacular. When we first saw our home it was jawdropping. On our first stay, we were thinking about buying another share, and our son asked us “ What are you waiting for?” We live on the East Coast, so being 1/4 owners is ideal for us, allowing us to maximize our stay. We have hosted our family and friends, and they are awestruck, finding their stay with us, relaxing and restorative, Noting that “this was the best sleep I’ve had in years”. Our Pacaso home has been absolutely wonderful. It’s completely worry free with everything taken care of. I’m so grateful.