Orchard.com simplified our home selling and buying process We used Orchard.com to sell our old house and purchase 2 new houses. Working with Orchard made the process of finding our new houses while selling our existing house much easier. Orchard fronted us the money to get our new houses and Orchard's Concierge service helped us get our old house renovated and sold for an excellent price. We were very happy with the overall process and how smooth Orchard made the often complex process of selling and finding new residences.

I appreciate the fact that they kept me… I appreciate the fact that they kept me informed on what was taking place. Also the suggestions as to making the property more attractive to buyers. I would definitely use Orchard for any other business I might have in the future

Excellent service - Timeliness Our agent Sergio Gomez - Communication -

Not Pleasant Orchard states that they are “radically simplifying the way people buy and sell their homes”. My experience with them has been such an emotional rollercoaster. First, the realtor that was initially assigned to my listing provided false information to me. We were working with a very tight timeline and were told that if we did not find another home, we could choose to terminate the contract. To me, that made no sense as I was the seller so I asked if there were any legal repercussions in doing so. I was told no. Then, I found out that was false when the realtor who was assigned to me called me to tell me the Buyer’s agent threatened to sue and we HAD to find another house. I will say that Orchard did negotiate a longer leaseback so we had the time to find another home. But, I can’t seem to understand how this ever happened. We were relying on the realtor to provide accurate information. Orchard replaced our realtor with someone who seemed to be much more experienced in real estate which is why I’m giving 2 stars. The new agent really tried to clean up the mess that was made. Finally, we got to the final walkthrough and the Buyer’s agent showed up at a time we hadn’t agreed to. We wanted to be polite about it, but wished that we had had the opportunity to confirm the appointment rather than it being dictated on us given how everything else went in this. I still don’t understand how Orchard can in good faith ask me to pay all of the commissions because the experience we received was far from radically simple. Given the chance to do this again, I would go with another agency to avoid the nightmare this has been for us.

Good Experience As Sellers As sellers, we signed with Orchard with some degree of trepidation, since we had no control over market timing and trends. Initially we were a little put off with how the legal stuff was performed, meaning interviews with listing agent were done remotely. Orchard communication with us was very good and our questions and concerns were addressed. In other words it was obvious that Orchard had done this before. We fully expected to have a wait of several weeks for a buyer to emerge after our listing went live and the sign was in the yard. We actually received a great offer 4 days after listing. We had a smooth trip towards closing, with title company communication always on point and able to answer any questions we might have. Again, all done remotely except for the mobile notary who came to us, on time, to get everything signed and sealed. We are glad we decided on Orchard for our sale. We would recommend them to friends and family.