First order arrived in very poor… First order arrived in very poor condition as the freezer pack had burst, gel was all over the food and the box was soaked with the food not at all chilled. This was replaced and in good condition. However the second order arrived again with a burst freezer pack and water in the box. I wonder if the couriers do actually deliver the same day as required. I have cancelled my subscription due to this.

Bite-Size Brilliance Recently discovered the bite-size selection for small dogs and it has become a bit of a game changer - Beef & Egg just edges the win over Chicken but both get chomped with glee. Can't recommend them enough :-)

Poor service I have been trying since last Friday to get someone to talk to about my complaint and today I tried again and still no one sent me the email address as promised last Friday and Monday and Wednesdays this week My dog food keeps turning white after one day open and I am trying to send photos in and getting no where Very unhappy with level of service

Be careful!!!! We diside to try something new for our dog but unfortunately dog really love the food only thing I don't know what is made from but straight after eating I recognised that my dog drinking a lot off water and feel sick on next day. I even thought that is salt in the food when is not. Also he wasn't eating anything on next day and I recognised blood in his poop. I thought that maybe he's picked something outside as food smells good and he was enjoying eating specially when he's so picky so yesterday I diside to give another chance unfortunately exactly the same situation he's poly again so be careful with that food!!!

Very fussy dog but loves Freshpet Our dog has been on Freshpet for about 18 mths now. He is very fussy but he loves all the varieties & the food suits him. Was buying Freshpet at the local supermarket but was never sure whether they would have stock so decided to go direct. Have been having deliveries for the past 2 months with no problems so hoping this will continue. Many thanks Freshpet we are all very happy with service & food