Do not care about existing customers 1 After using this company with a fortnightly subscription for over a year.... Never had a problem. Until yesterday. Noticing I hadn't received an email to let me know my delivery would be arriving today. So rang last night to be informed they have no information on me at all. That they have an I.T issue. They would get back to me urgently!! Rang back this morning... Made a priority again ... rang back 3 more times today, to be given a load of lies and NO ONE.... getting back to me. No emails, no correspondence to me whatsoever about their changes.... Shoddy behaviour... Its a shame my dogs love their food. Will now look for another company!! Disgraceful attitude and they don't care about existing customers!!! 🤬🤬

First order arrived in very poor… First order arrived in very poor condition as the freezer pack had burst, gel was all over the food and the box was soaked with the food not at all chilled. This was replaced and in good condition. However the second order arrived again with a burst freezer pack and water in the box. I wonder if the couriers do actually deliver the same day as required. I have cancelled my subscription due to this.

A very happy fur baby My 14 yr old Jack Russell absolutely loves this food .. he had developed a sensitive stomach recently but since he’s been eating freshpet everything is back to normal …tried quite a few of they’re products and he loves them all !!!

Awful customer service my dog hates the… Awful customer service my dog hates the broth and the treats bit you can't change the menu. I have tried phoning said they can't do it as I need to verify my phone number with them but keep saying that the phone number is wrong, I know I am giving them the right number. Tried emailing again its appalling completely disgusted

Unsatisfactory Apparently they are undergoing changes to the subscription service. Can’t log in to my account as it supposedly no longer exists. After phoning I was told to wait for an email with instructions of how to set up a new subscription and to contact them again if it doesn’t arrive by the end of the month. In the meantime the date for my dogs next food order is getting closer. Some supermarkets are meant to stock this but the fridges are almost always empty hence the subscription. Such a shame as it is a really good food which my dog loves but I am having to look for an alternative.