Absolutely shocking service!! Absolutely shocking service!!! The product is never delivered within the promised timeframe! Customer service says things are sorted that clearly aren’t! Such a shame! My dog has been fed Freshpet for years - we are extremely loyal customers, but the loyalty is not at all repaid. My poor dog now has an upset stomach because I’ve had to feed him different food whilst waiting SOOOO long for his delivery of Freshpet to arrive! False promises!!!!!!!!!!!!!!!!!!!!!!!!

Sharp, Jagged Pieces of Rice. Not Good for the Dogs Gut Health I started getting Fresh Pet for our Mini Schnauzer after years of making home-made food for him. The first type I got had rice in it. My dog loves rice, and doesn't have a problem with it-unless it is not cooked throughly. I learned this the hard way, when there were times that I didn't cook it all the way through. When he started eating Fresh Pet he was vomiting about three (3) times a week. Not good. When I examined the food I noticed that the rice grans were really hard-and sharp, and determined that this was the culprit. I know he enjoyed the taste-but the vomiting was a bad sign. I started to get him the grain free formula (much more costly), and he hasn't vomit once since. If Fresh Pet would just cook the rice a bit longer, I don't think he would have this issue. But sharp, jagged, rice can't be good-for any sized dog. To clarify-the food I'm speaking of is the type in the tube (both styles-the one WITH the rice, and the grain free style). I switched to the tube style because the kind in the bag would start to stink after two (2) days. If they would just cook the rice a little longer, I think they would have a winner. I don't know if I can afford $13.00 a tube every few days.

Great food but absolutely shamble of… Great food but absolutely shamble of service they will send you to s******** you don't want they will replace the missing stock with something else you didn't order or your dog doesn't eat. They claim that they won't send you money back because T/C normal company will ask customers do they want a replacement before they send you s********* from warehouse stock that nobody buys absolute 0 waste of time and money on that food. Bunch of scammers

Awful customer service my dog hates the… Awful customer service my dog hates the broth and the treats bit you can't change the menu. I have tried phoning said they can't do it as I need to verify my phone number with them but keep saying that the phone number is wrong, I know I am giving them the right number. Tried emailing again its appalling completely disgusted

First order arrived in very poor… First order arrived in very poor condition as the freezer pack had burst, gel was all over the food and the box was soaked with the food not at all chilled. This was replaced and in good condition. However the second order arrived again with a burst freezer pack and water in the box. I wonder if the couriers do actually deliver the same day as required. I have cancelled my subscription due to this.