First order arrived in very poor… First order arrived in very poor condition as the freezer pack had burst, gel was all over the food and the box was soaked with the food not at all chilled. This was replaced and in good condition. However the second order arrived again with a burst freezer pack and water in the box. I wonder if the couriers do actually deliver the same day as required. I have cancelled my subscription due to this.

Poor service I have been trying since last Friday to get someone to talk to about my complaint and today I tried again and still no one sent me the email address as promised last Friday and Monday and Wednesdays this week My dog food keeps turning white after one day open and I am trying to send photos in and getting no where Very unhappy with level of service

Customer service is lacking. My dogs love the food but the customer service is lacking. I’ve been charged twice for my order but trying to get a refund is a nightmare. I’m hoping this review prompts somebody to help!

Great food but absolutely shamble of… Great food but absolutely shamble of service they will send you to s******** you don't want they will replace the missing stock with something else you didn't order or your dog doesn't eat. They claim that they won't send you money back because T/C normal company will ask customers do they want a replacement before they send you s********* from warehouse stock that nobody buys absolute 0 waste of time and money on that food. Bunch of scammers

Fresh pet Delivered efficiently, puppy loves all of the flavours! Would recommend.