First order arrived in very poor… First order arrived in very poor condition as the freezer pack had burst, gel was all over the food and the box was soaked with the food not at all chilled. This was replaced and in good condition. However the second order arrived again with a burst freezer pack and water in the box. I wonder if the couriers do actually deliver the same day as required. I have cancelled my subscription due to this.

Absolutely shocking service!! Absolutely shocking service!!! The product is never delivered within the promised timeframe! Customer service says things are sorted that clearly aren’t! Such a shame! My dog has been fed Freshpet for years - we are extremely loyal customers, but the loyalty is not at all repaid. My poor dog now has an upset stomach because I’ve had to feed him different food whilst waiting SOOOO long for his delivery of Freshpet to arrive! False promises!!!!!!!!!!!!!!!!!!!!!!!!

Customer service is lacking. My dogs love the food but the customer service is lacking. I’ve been charged twice for my order but trying to get a refund is a nightmare. I’m hoping this review prompts somebody to help!

My dog is a very fussy eater so thought… My dog is a very fussy eater so thought we would try fresh pet and he absolutely loves it he also soffers with a sensitive belly but has calmed down massively since being on this food. I would highly recommend :)

Dogs love the food but have two… Dogs love the food but have two different sizes of same chicken product. Both are tender chicken but one with 57g portion size is and the larger one has 114g portions but can’t find any information on why or if it’s more condensed hence the smaller size and servings. And the smaller dog selection has the 57g portions but they are high protein. Confused.