Do not care about existing customers 1 After using this company with a fortnightly subscription for over a year.... Never had a problem. Until yesterday. Noticing I hadn't received an email to let me know my delivery would be arriving today. So rang last night to be informed they have no information on me at all. That they have an I.T issue. They would get back to me urgently!! Rang back this morning... Made a priority again ... rang back 3 more times today, to be given a load of lies and NO ONE.... getting back to me. No emails, no correspondence to me whatsoever about their changes.... Shoddy behaviour... Its a shame my dogs love their food. Will now look for another company!! Disgraceful attitude and they don't care about existing customers!!! 🤬🤬

Customer service is lacking. My dogs love the food but the customer service is lacking. I’ve been charged twice for my order but trying to get a refund is a nightmare. I’m hoping this review prompts somebody to help!

Bite-Size Brilliance Recently discovered the bite-size selection for small dogs and it has become a bit of a game changer - Beef & Egg just edges the win over Chicken but both get chomped with glee. Can't recommend them enough :-)

Our French bulldog loves pet fresh… Our French bulldog loves his pet fresh particularly fond of the chicken and vegetable pouch. We recently switched to the subscription service and the first order was delivered on time well packaged and with adequate use by dates. Only issue we did not get the 50% discount on the first order? Sent an email as suggested 4 weeks ago and heard nothing. Toby enjoys the food my only complaint is the website states 50% off first two subscription orders and I have paid full price so would appreciate a response?

Very fussy dog but loves Freshpet Our dog has been on Freshpet for about 18 mths now. He is very fussy but he loves all the varieties & the food suits him. Was buying Freshpet at the local supermarket but was never sure whether they would have stock so decided to go direct. Have been having deliveries for the past 2 months with no problems so hoping this will continue. Many thanks Freshpet we are all very happy with service & food