Freshpet

Plaza Drive 400, 07094, Secaucus, United States
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3.15
Based on 20 Reviews

5

40.00%

4

10.00%

3

10.00%

2

5.00%

1

35.00%
About Freshpet

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.

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Amanda
GB

First order arrived in very poor… First order arrived in very poor condition as the freezer pack had burst, gel was all over the food and the box was soaked with the food not at all chilled. This was replaced and in good condition. However the second order arrived again with a burst freezer pack and water in the box. I wonder if the couriers do actually deliver the same day as required. I have cancelled my subscription due to this.

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Anthony Cairns
GB

Our French bulldog loves pet fresh… Our French bulldog loves his pet fresh particularly fond of the chicken and vegetable pouch. We recently switched to the subscription service and the first order was delivered on time well packaged and with adequate use by dates. Only issue we did not get the 50% discount on the first order? Sent an email as suggested 4 weeks ago and heard nothing. Toby enjoys the food my only complaint is the website states 50% off first two subscription orders and I have paid full price so would appreciate a response?

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Satisfied customer
GB

Very fussy dog but loves Freshpet Our dog has been on Freshpet for about 18 mths now. He is very fussy but he loves all the varieties & the food suits him. Was buying Freshpet at the local supermarket but was never sure whether they would have stock so decided to go direct. Have been having deliveries for the past 2 months with no problems so hoping this will continue. Many thanks Freshpet we are all very happy with service & food

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Consumer
GB

Dogs love the food but have two… Dogs love the food but have two different sizes of same chicken product. Both are tender chicken but one with 57g portion size is and the larger one has 114g portions but can’t find any information on why or if it’s more condensed hence the smaller size and servings. And the smaller dog selection has the 57g portions but they are high protein. Confused.

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Kate Tyrer
GB

Customer service is lacking. My dogs love the food but the customer service is lacking. I’ve been charged twice for my order but trying to get a refund is a nightmare. I’m hoping this review prompts somebody to help!

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