Awful customer service my dog hates the… Awful customer service my dog hates the broth and the treats bit you can't change the menu. I have tried phoning said they can't do it as I need to verify my phone number with them but keep saying that the phone number is wrong, I know I am giving them the right number. Tried emailing again its appalling completely disgusted

First order arrived in very poor… First order arrived in very poor condition as the freezer pack had burst, gel was all over the food and the box was soaked with the food not at all chilled. This was replaced and in good condition. However the second order arrived again with a burst freezer pack and water in the box. I wonder if the couriers do actually deliver the same day as required. I have cancelled my subscription due to this.

Very fussy dog but loves Freshpet Our dog has been on Freshpet for about 18 mths now. He is very fussy but he loves all the varieties & the food suits him. Was buying Freshpet at the local supermarket but was never sure whether they would have stock so decided to go direct. Have been having deliveries for the past 2 months with no problems so hoping this will continue. Many thanks Freshpet we are all very happy with service & food

Poor service I have been trying since last Friday to get someone to talk to about my complaint and today I tried again and still no one sent me the email address as promised last Friday and Monday and Wednesdays this week My dog food keeps turning white after one day open and I am trying to send photos in and getting no where Very unhappy with level of service

Unsatisfactory Apparently they are undergoing changes to the subscription service. Can’t log in to my account as it supposedly no longer exists. After phoning I was told to wait for an email with instructions of how to set up a new subscription and to contact them again if it doesn’t arrive by the end of the month. In the meantime the date for my dogs next food order is getting closer. Some supermarkets are meant to stock this but the fridges are almost always empty hence the subscription. Such a shame as it is a really good food which my dog loves but I am having to look for an alternative.