Unsatisfactory Apparently they are undergoing changes to the subscription service. Can’t log in to my account as it supposedly no longer exists. After phoning I was told to wait for an email with instructions of how to set up a new subscription and to contact them again if it doesn’t arrive by the end of the month. In the meantime the date for my dogs next food order is getting closer. Some supermarkets are meant to stock this but the fridges are almost always empty hence the subscription. Such a shame as it is a really good food which my dog loves but I am having to look for an alternative.

Fresh pet Delivered efficiently, puppy loves all of the flavours! Would recommend.

Poor service I have been trying since last Friday to get someone to talk to about my complaint and today I tried again and still no one sent me the email address as promised last Friday and Monday and Wednesdays this week My dog food keeps turning white after one day open and I am trying to send photos in and getting no where Very unhappy with level of service

Great food but absolutely shamble of… Great food but absolutely shamble of service they will send you to s******** you don't want they will replace the missing stock with something else you didn't order or your dog doesn't eat. They claim that they won't send you money back because T/C normal company will ask customers do they want a replacement before they send you s********* from warehouse stock that nobody buys absolute 0 waste of time and money on that food. Bunch of scammers

Sharp, Jagged Pieces of Rice. Not Good for the Dogs Gut Health I started getting Fresh Pet for our Mini Schnauzer after years of making home-made food for him. The first type I got had rice in it. My dog loves rice, and doesn't have a problem with it-unless it is not cooked throughly. I learned this the hard way, when there were times that I didn't cook it all the way through. When he started eating Fresh Pet he was vomiting about three (3) times a week. Not good. When I examined the food I noticed that the rice grans were really hard-and sharp, and determined that this was the culprit. I know he enjoyed the taste-but the vomiting was a bad sign. I started to get him the grain free formula (much more costly), and he hasn't vomit once since. If Fresh Pet would just cook the rice a bit longer, I don't think he would have this issue. But sharp, jagged, rice can't be good-for any sized dog. To clarify-the food I'm speaking of is the type in the tube (both styles-the one WITH the rice, and the grain free style). I switched to the tube style because the kind in the bag would start to stink after two (2) days. If they would just cook the rice a little longer, I think they would have a winner. I don't know if I can afford $13.00 a tube every few days.