Customer service is lacking. My dogs love the food but the customer service is lacking. I’ve been charged twice for my order but trying to get a refund is a nightmare. I’m hoping this review prompts somebody to help!

Fresh pet Delivered efficiently, puppy loves all of the flavours! Would recommend.

Awful customer service my dog hates the… Awful customer service my dog hates the broth and the treats bit you can't change the menu. I have tried phoning said they can't do it as I need to verify my phone number with them but keep saying that the phone number is wrong, I know I am giving them the right number. Tried emailing again its appalling completely disgusted

Our French bulldog loves pet fresh… Our French bulldog loves his pet fresh particularly fond of the chicken and vegetable pouch. We recently switched to the subscription service and the first order was delivered on time well packaged and with adequate use by dates. Only issue we did not get the 50% discount on the first order? Sent an email as suggested 4 weeks ago and heard nothing. Toby enjoys the food my only complaint is the website states 50% off first two subscription orders and I have paid full price so would appreciate a response?

excellent product would highly recommend excellent product would highly recommend plus excellent customer service, i had a small issue to which the problem was resolved quickly and efficiently by louise thankyou very much