Property Owners should avoid this company I tried to set up my flat as airbnb as I am currently letting it in Brighton and live a long way away to manage it myself and I thought what a great idea fore this company to manage my business for me. However, apart from slick marketing emails, the communication from them is poor / non-existant and when they requested that I meet them at my flat face to face, I let them know I was over 3 hours drive away (each way) and that this was not very likely, they declined to discuss business any further because I must attend in person due to "policy". Their staff was unhelp to resolve the matter (no discussion about alternatives) and when I tried to understand this policy I was just fobbed off with excuses eg " we need to collect property details", when I asked which property details could not be given by phone or email, I received the response "it's policy" and no further elaboration except "it's policy", clearly they have no idea why they have this policy - I suggested for insurance or health and safety (which might at least make sense) but still all the explanation I recived was "it's policy". Attempts to contact the owner have been blanked. As a small business owner myself, I would be extremely annoyed to find out I was losing business because of unknown and inexplicable "policies" that staff don't care about or understand. With a sensible conversation, we could have worked something out but as the owner has failed to contact me back to see if there is a way forward, it must be systemic. I am glad I in not get involved with this group of people. Avoid at all costs if you are a landlord / property owner looking for help with airbnb. UPDATE: I just received a nonsense reply to my complaint 18 months after the event saying that I did not supply any info. That is nonsense as I spoke multiple times on the phone with them trying to sort things out. I sent the business owner emails and left my phone number to call me back and nothjng. Not worth bothering with. Do not deal with these people.

Excellent Customer Service! I recently booked a property with AirhostForYou in Brighton and I thought the customer service I received was excellent! Any queries I had were answered within a matter of minutes by Jessica and the team. Made my first trip away in nearly 2 years a memorable one!

Do not use Airhost for you Do not use Airhost for you. Dreadful service, given incorrect code so could not access apartment in agreed manner (owner then seemed more bothered about arguing how long we were waiting, rather than apologising for their error), Main bedroom window would not close so driving rain came in and damaged the window sill and out belongings (host more bothered about arguing rather than having fixed - apparently they are only liable if something wrong in apartment is reported immediately!) We left a set of keys, charged £25 to send from Brighton to London via post. Would not reason on email and argumentative. Clearly "customer is not always right" in their eyes. Avoid at all costs.

Horrible company to deal with they will… Horrible company to deal with they will tell you stuff doesn't work in your apartment and refuse to cancel via AirBNB. You need to go through support and they sort it out. These lot are scammers, don't go near them.

Kelly & the team are excellent and help… Kelly & the team are excellent and help with everything you need for your property. Their service to the clients is also excellent ensuring they have the best stay possible. If any issues arise they are swiftly dealt with. I highly recommend the service