Kelly & the team are excellent and help… Kelly & the team are excellent and help with everything you need for your property. Their service to the clients is also excellent ensuring they have the best stay possible. If any issues arise they are swiftly dealt with. I highly recommend the service

Superb, skilled team and deep knowledge of holiday lets Airhost For You has been an essential part of the success of our properties in Brighton. A super skilled team that are extremely knowledgeable in the highest levels of customer care and property maintenance is combined with a deep knowledge of the Airbnb marketplace. We have been delighted with their continued support and will use them for all our Airbnb lets moving forward.

BE WARNED Our property is inThe Lanes, Brighton 5 minutes walk from Airhost office. In October 2020 Airhost was contracted to manage short term holiday lets at our property in Brighton. Their role was to advertise, manage bookings and payments, and clean and maintain the property between lets. Concerns arose over their practices soon after entering the contract. We felt there was a lack of communication about when the property had been let and the rate it had been let at. Airhost took it upon itself to alter the rates without consultation. The rate at which it claimed to have let the property was so low the proceeds would barely cover our running costs. There was a lack of clarity regarding charges being deducted from the money we received so additional charges for cleaning were received even though we were under the impression Airhost was charging guests for cleaning. Despite requesting and receiving three sets of keys at the start of the contract - for Airhost, the cleaners and the guests - Airhost only returned two. When we queried this Airhost accused us of lying. When the property was handed over to Airhost it had been deep cleaned. However, despite charging for cleaning the flat has been left dirty and smelling heavily of cigarette smoke. When Airhost received notice that we intended to end the contract it immediately cancelled a booking even though it was due to take place before the contract ended. Despite receiving three months notice, without any consultation with us, Airhost continued to make bookings beyond the date the contract was due to end. It then demanded that we pay £50 and $50 for each booking it had to cancel. It also demanded £50 + $50 for another booking due to take place during the notice period but which Airhost inexplicably decided to cancel of it’s own accord. When one set of guests caused a nuisance to other residents in the block, involving excess noise and smoking in common areas of the building, Airhost initially did not respond to phone calls from a disgruntled neighbour despite promising at the start of the contract that a manager was available to deal with problem guests 24/7. After our notice was handed in the fee due for a final week-long booking was inexplicably reduced from £809 to £332. When this was raised with Airhost its response was unbelievably rude. It responded that we were unrealistic to expect a self contained one bedroom flat in central Brighton to command more than £65 per night and denied the amount due had been reduced, however, records that we retained demonstrated otherwise. Attempts to contact Airhost to discuss these issues have been met by unprofessional emails, in most instances from a person that failed to identify themselves. The experience of dealing with Airhost has been so problematic, unprofitable and unpleasant that we felt compelled to hand in notice to terminate the contract after just three months. We are left with a property that has been left dirty, in a poor state of repair, and our email requests for final payment have not been responded to until this initial review was logged.Since then we have received an invoice to pay them.

Do not use Airhost for you Do not use Airhost for you. Dreadful service, given incorrect code so could not access apartment in agreed manner (owner then seemed more bothered about arguing how long we were waiting, rather than apologising for their error), Main bedroom window would not close so driving rain came in and damaged the window sill and out belongings (host more bothered about arguing rather than having fixed - apparently they are only liable if something wrong in apartment is reported immediately!) We left a set of keys, charged £25 to send from Brighton to London via post. Would not reason on email and argumentative. Clearly "customer is not always right" in their eyes. Avoid at all costs.

WORST EXPERIENCE EVER. WORST EXPERIENCE EVER. DO NO BOOK THE DELUXE JACUZZI FLAT OR ANY OTHER FLAT FROM AIRHOST FOR YOU TROUGHT AIRBNB OR ELSEWHERE. If you don't want upset your partner or children. Advertising the same flat we already payed for the same date we booked in Facebook. 24 hours before our checking date they had the audacity to ask us for double what we payed and tried to trick us to cancel our booking our selfs. We Complainant to airbnb which made THEM cancel our stay. Very stressful and bad experience after long months of hard work during the lockdown. NEVER AGAIN