Poor! Really, really poor communication - unanswered emails, unreturned phone calls and was made to feel like everything I asked of them was an effort! Totally unhelpful.

It’s like trying to get blood out of a… It’s like trying to get blood out of a stone dealing with them. They give false information and swear what they’re saying is correct, then after 2 weeks of trying to get an answer from them to comfirm they act all snappy and rude about being completely wrong.

I had this company for my recent house… I had this company for my recent house purchase. The service was poor, the sales progressor never replied to emails, I mean never like after 2 months! It was a nightmare having to communicate with them between me and the seller. The seller once asked to get my email to speak directly but they refused to even ask me due to data protection! It makes no sense as I would have given my consent to avoid using them. If in the Derbyshire area I would try elsewhere if you are wanting a good service that is contactable. The only saving grace was the branch manager was helpful a couple of times when I would complain about the awful service but this didn't seem to prevent it happening again.

Do NOT rent a property with them Do NOT rent a property with them! Misrepresents the property during the viewing, gives a lot of empty promises about sorting out issues before we arrive. Then during the year, they do not fix anything within the house even though we constantly keep calling/emailing them. Does not return deposits. The worst landlord I ever had to deal with!

Simply outstanding From the first telephone contact, the home valuation visit, the interaction with the team to agree the sales presentation, arranging viewings, carrying out block viewings, advising on best process to maximise sales value, to communicating with us at every stage….. we really couldn’t ask for better. The whole team are a well oiled customer service focused operation. We really would recommend buying or selling through abode. Thank you mhairi, Anne and Jennifer for making a potentially stressful process extremely enjoyable and we have as much money as possible to put towards our new home Alan & Veronica