Do not let them rent out your home they don't care about anything but getting paid and they violate leases From the time I moved into my place I had issues. They lied to me and my neighbor and said we had separate meters and it turned out to be a lie. They refused to fix my roof and floor the septic tank started to overflow into the yard and no one ever came to fix it so I called the city and they cited them multiple times to no avail. May 1,2023 my home was condemned by the city of Jacksonvilles code enforcement. I've been contacting them about my security deposit and for some reason they're giving me the run around I've contacted lawyers. Everytime I had issues with my home I put in work orders and sometimes they'd do them but the most part they didn't but they would threaten and harass me about the rent. I stopped paying when someone from latchel told me the home owner said he didn't have enough money to make the repairs. I left my home and stayed with a friend because as I stated my yard was flooded with septic water and I work for Coca-Cola. I've been out that home sense may and they still haven't sent my security deposit. I have all emails and pictures of the damages and them refusing to fix the home. I wish we could post pictures because the world needs to see this.

Non-Renewal of lease while deployed overseas Super shady. They took over Mgmt of a home I had been renting for years. No missed payments or issues ever. Sent me a letter of non-renewal for the lease while I was deployed overseas. No wiggle room or understandings. Incredibly stressful. It's not even that they're incompetent, they just don't care. Stay away from this absolute joke of a company. Im very happy they have so many negative reviews. My wife posted a scathing review earlier and it was removed.

Property never got rented and no sign of deposit refund My property didn't get rented and turns out they hadn't progressed the basics on their end for months. I lost 2 months worth of rent while they kept assuring me they were working on it. I wisely decided to cancel their services and have been waiting several weeks for them to refund my deposit of close to $1,000. They stopped replying to emails about the deposit. Currently seeking legal action. Meanwhile, another property management company got it rented in 1 week.

Not horrible Communication went well initially and the process overall was not bad. I gave 3 stars because I feel as if I was rushed into the property. There were some pretty big issues upon moving in that should have been noticed and fixed prior, had a proper inspection been conducted. They did work with me, though on getting those issues fixed.

The entire process was very Smooth!! The entire process was very smooth! Whenever we had questions, Perly was very patient and helpful! Our leasing support Pasquale was also super nice and quick to respond!! Our overall experience has been nothing short of great!! The information that Great Jones provided upfront online was extremely transparent and allows you to be fully aware of the approval criteria and process. My advice would be to make sure that you utilize the FAQ section on their website for any information. We are excited to move into our new rental!