Property never got rented and no sign of deposit refund My property didn't get rented and turns out they hadn't progressed the basics on their end for months. I lost 2 months worth of rent while they kept assuring me they were working on it. I wisely decided to cancel their services and have been waiting several weeks for them to refund my deposit of close to $1,000. They stopped replying to emails about the deposit. Currently seeking legal action. Meanwhile, another property management company got it rented in 1 week.

Recently the furnace in our unit began… Recently the furnace in our unit began making a strange noise so I contacted the maintenance line and they set up a service company to come out and take a look at the Issue. I was pleasantly surprised that the service company contacted me almost immediately and scheduled a tech to come out same day. Within a few hours the tech showed up and was very professional and knowledgeable. The issue was repaired in about an hour. Thank you Great Jones for your quick response to our concern.

Great Jones is terrible, dishonest, sloppy, super unprofessional As a landlord I am so disappointed that I select Great Jones as my property management company. While things were good initially, the past 6 months were a nightmare. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. Now I also have to spend money on attorneys to get my money back from them. Terrible company. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews.

The entire process was very Smooth!! The entire process was very smooth! Whenever we had questions, Perly was very patient and helpful! Our leasing support Pasquale was also super nice and quick to respond!! Our overall experience has been nothing short of great!! The information that Great Jones provided upfront online was extremely transparent and allows you to be fully aware of the approval criteria and process. My advice would be to make sure that you utilize the FAQ section on their website for any information. We are excited to move into our new rental!

Pleasantly surprised and happy with the company!!! So far everyone with Great Jones has been super awesome and helpful. From the application process, to the move in team, I couldn’t be happier. Special shout out to Rodrigo Gonzalez and Robyn for them taking the time to work with me specifically and always email me back. Of course I was skeptical about the negative google reviews but we went ahead and gave it a shot and I’m so glad we did! Hoping living in a great Jones managed property is just as great as our moving in process!! Thanks so much to this company.