Still no repairs carried out. Still no repairs carried out. They attempted to put my rent up by £150 a month , and then lied that it was the Landlord's decision ...which after talking with the landlord, it wasnt his decision. LPS are trying to force me out of my home as to probably convince my landlord to make it an Air BNB. terrible company , dodgy as hell

Do not touch this estate agent with a… Do not touch this estate agent with a barge pole. Do not respond to any emails and then tried charging us half the deposit at the end of the tenancy. When I rung I literally got screamed at by Vicky the manager. DO NOT USE

Absolutely appalled… Absolutely appalled at how my daughter and housemate were treated by this company! They were allowed to move into a house which hadn't been cleaned at all, so many maintenance issues including, taps hanging out from basin, toilet seat hanging off, wardrobe doors hanging off, filthy mattress, moldy blinds, food left in kitchen cupboards and freezer, nothing cleaned, including the fridge, cooker, feces still around toilet, disgraceful, and Absolutely no apology when complaining on the moving in day.

Unprofessional and rude pay more avoid them I wouldn’t even leave one star they never updated me with viewings for flats, they had keys for few months. And lied they have been leaving me voicemail only correspondence I had was asking if I can reduce price. It’s funny how voicemails never reached my phone. After few months I sold property then I requested keys back 10 times it’s took them 3 weeks to send me my properties keys back which they charged me £15 for. Price is not problem issue is they told me they will be sent special delivery charge is £15 for covering delivery cost but after doing payment they decided they should keep money and send me keys back normal signed for 1st call post which cost about £4. I told them number of times I need to handover keys as it’s sold but they didn’t care about customer requirement after 3 weeks knowing how urgent it is they still decided to use normal signed for delivery. Confirmed they will he sent on Tuesday special delivery but it only reached post office on Thursday and I still haven’t received them. They don’t care if customers sales fall though because lack of customer care on there part. Very irresponsible, rude and unprofessional customer service. When you get bit angry on phone because you are not receiving response from them they decide to put phone down and not answer call again.

Please avoid avoid avoid this agency at… Please avoid avoid avoid this agency at all costs. I would have given 0 stars but there wasn’t that option. Long story short LPS had my holding deposit and then went and advertised the flat more expensively online, never told me the progress of my application… and when I asked about an update Vicky told me I wasn’t going to get my holding deposit back because I failed referencing, which wasn’t true at all. I was homeless due to their unprofessionalism for a few months and a member of staff told me -his words- ‘to be homeless is your choice’ and that I’m wasting his time. I had to go through PRS (which are amazing, thank god they exist) to get my holding deposit money back. And 7 months later I got my holding deposit refunded. I would highly recommend to avoid this letting agency. All the best!