Unprofessional and rude pay more avoid them I wouldn’t even leave one star they never updated me with viewings for flats, they had keys for few months. And lied they have been leaving me voicemail only correspondence I had was asking if I can reduce price. It’s funny how voicemails never reached my phone. After few months I sold property then I requested keys back 10 times it’s took them 3 weeks to send me my properties keys back which they charged me £15 for. Price is not problem issue is they told me they will be sent special delivery charge is £15 for covering delivery cost but after doing payment they decided they should keep money and send me keys back normal signed for 1st call post which cost about £4. I told them number of times I need to handover keys as it’s sold but they didn’t care about customer requirement after 3 weeks knowing how urgent it is they still decided to use normal signed for delivery. Confirmed they will he sent on Tuesday special delivery but it only reached post office on Thursday and I still haven’t received them. They don’t care if customers sales fall though because lack of customer care on there part. Very irresponsible, rude and unprofessional customer service. When you get bit angry on phone because you are not receiving response from them they decide to put phone down and not answer call again.

Avoid Liverpool Property Solutions (LPS) This letting agent (LPS) was a bad choice for me. At the end of the tenancy they tried to keep all of my £450 deposit and LPS were very unprofessional when contacting me which caused a lot of stress. Luckily, we contacted the "Deposit Protection Service (DPS)" and they settled the dispute fairly. The only part of the deposit the Landlord was entitled to was a burn on the kitchen counter which we had admitted was our fault. For this the DPS awarded the landlord £55. LPS originally stated that they wanted £110 for damages, £85 for cleaning, £100 for redecoration and £285 for missing items. We had to argue with LPS for weeks about all of this as we thought it was unfair.I wish we would have contacted the DPS sooner but here is what the DPS had to say about LPS's absurd claims: CLEANING: £85 Lawyer contended property was in a better state at the end of the tenancy than at the beginning. We spent a lot of time cleaning the property to make sure it was nice for the next tenants (LPS took a picture of a few stains on top of a cupboard and a piece of broccoli they found in the freezer after defrosting the freezer). A charge of £85.00 was not justified. Claim Dismissed REDECORATION: £100 "The photographs taken by letting agent did not show any marks or damage exceeding fair wear and tear." (LPS had taken a picture of a little mould stain on a ceiling) "Claim Dismissed" MISSING ITEMS: £285 "The letting agent submits the cooker was removed from the property. The tenant admits this but says it was very old, rusted, not fit for purpose and stopped working altogether. Oven will have needed replacing. Such that there is no consequential loss to the landlord as a result of the tenant’s breach in removing it. Claim dismissed" Plus we had third party evidence to prove that the oven was not fit for purpose from the company who fitted our new oven. DAMAGES: £110 We admitted that we made a burn to worktop after placing a hot food tray. We originally asked for a fair price to be taken from deposit. Lawyer stated the worktop was “rather” dated and not worthy of replacing because the vast majority of worktop is undamaged. Letting agent was awarded £55 Blinds were damaged when we moved in to property but LPS claimed that we damaged the blinds with no reliable to prove this. The LPS staff were very unprofessional throughout this process and made our moving out very unpleasant. Plus when they wanted to do viewings on the property they were unhelpful in choosing times that suited me and my partner (despite us having a child in the property). They gave us 24 hours notice but stated and I quote "We are coming into the property at this time whether you like it or not". Their behaviour was aggressive and I am very glad that we have vacated the property and don't have anything to do with them. After we informed LPS that we were contacting the DPS we asked LPS to discontinue contacting us twice as they had stressed us out beyond belief. On both occassions LPS contacted us causing more stress and stating that they had informed the police that we had stolen the oven. As the DPS were intervening the issue was a domestic matter therefore LPS was wasting police time or trying to intimidate us even further than they had already. I could continue to give other reasons why you should avoid LPS but I have better things to do than waste any more of my time with these people