Unresponsive, filthy and overpriced Unresponsive and the rates are too high. We paid way to much for cleaning and the places was filthy. Visible hair and dirt on the hard furniture. The upstairs bed was like a ROCK. I tried numerous times to email Big Bear vacations and noone ever responded to make it right. I will never book with them again.

The unit we stayed in was unsafe The unit we stayed in was unsafe. We were unable to use the fireplace without smoke filling the unit. This was even after calling the office and someone coming out to inspect the flute and ventilate the unit. (We also did their one log slow start to warm up the chimney they suggested over phone). The heat worked in the bedrooms but the main living area and kitchen got really chilly without the ability to use the fireplace not to mention the health risk to us and our 6 month old with smoke/ carbon monoxide filling the condo. When we got home everything we owned smelled like a camp fire. This should be addressed before renting this unit to anyone. Pros: proximity to village, clean, two nice size bedrooms on different levels for nice privacy, nice large hot tub with easy access from indoors. Decent for price if they figure out the fireplace issue. Cons: fireplace unsafe (cold in main living area without it), one small bathroom with small shower, lots of stairs (split level), uneven flooring in kitchen and bathroom.

Really poor experience around New Year's Waited more than hour just to get keys, and found out then that the property wasn't even ready yet. This was at 5:30 pm when check-in was supposed to be 4 pm. We didn't finally get in to the property until 6:30 pm. The dinner voucher provided didn't compensate for one of our two nights of vacation being so frustrating. The property itself was also lacking in things like paper towels, salt and pepper, enough towels and laundry detergent for more than two loads. There just want a thoughtful touch at all. Their policies surrounding check in and check out (10 am!) were ridiculous as well. You have to drive your own garbage to a dumpster or you get charged $25 a bag. It was the longest rental agreement I've ever had to sign.

Bad Customer Service We were made to wait for more than an hour when we arrived for check-in since the cabin was not ready yet. I asked if we will be getting a late checkout then to compensate for the delay which was attributable to them and we were told “maybe” but not guaranteed. Bad customer service right there.

I got electrocuted from an exposed wire… I got electrocuted from an exposed wire for the radio/stereo. Both mornings we all woke up to deafening construction noises. The machine noises continued throughout the morning. Wanted to go on vacation to rest and relax but that was not at all the way that it went. Wanted tovplan several trips throughout this winter especially with the coming rain/snow this week but may have to consider looking elsewhere