Very bad experience! Never again! Very bad experience! The house upon arrival was very dirty and dusty. I found old food, dirty diapers, and cobwebs all over. No enhanced cleaning here as advertised! They didn't even provide pillowcases and the pillows were all filthy. I was told that a ski lift ticket was included, when I checked in only a rental was (so might have been some confusion on the employee's end) since I got one the year before. The location was very dirty. I was offered a free day. Once management processed the complaint they only offered a refund for the cleaning fee. I felt ripped off by the entire experience and will never use them again. I found Big Bear Cool Cabins and I was very happy with them!

Horrible experience Horrible experience! None of the kitchen appliances were in working condition and unfortunately I did not find this out until after I bought a couple hundred dollars worth of groceries. The floors are so slippery that you will fall several times and hurt yourself. Several of us were bruised up and I myself could not move for a couple days after hitting the ground so hard. There are cobwebs everywhere and the beds are cheap and uncomfortable. The master bedroom is good size yet it has a queen bed that feels like it’s 20+ years old. I wish that I had something positive to say about the home I was in as well as the company big bear vacations, but unfortunately there’s nothing but negative words to say. They are not accommodating and are only interested in your money. Stay away at all costs. If it looks too good to be true, it most definitely is.

House needs attention The house was large, and the location was great. But the fence had fallen down in one area, making it hard to contain the kids. The hot tub hadn't been serviced, and response time was slow to get to us. The yard had trash and clothing in it, so hadn't been maintained. There were mice in the kitchen and in the walls, there were ants all over the kitchen and dining areas. The worst part was glass in the green of the pool table - my child got glass shards in her hand and we had to visit the ER to remove them. Even worse, the management company never arrived after we called them to clean it up.

The Cozy Cottage we rented was in a… The Cozy Cottage we rented was in a fabulous location next to the Snow Summit ski area with lots of snow play surrounding the house. That was the reason we rented the property. The house itself was large enough for all 10 of us. However, there were lots of problems with the house itself. The cleaning staff needs to be changed as there were dirty socks in the downstairs bed indicating the linens had not been changed. The handle on the sink in the bathroom was broken making it hard to use. A space heater has to be brought in for the bedroom without a heater vent. There was a white pill of some kind on the bedroom floor indicating the floor had not been vacuumed. Shower was corroded. Water dribbled out. Kitchen tabletop was not attached to the base and kept falling off.

Bad Service Was not allowed into cabin several hours because was not clean/ready. Snow was not cleared off walkway or back area was dangerous to get into cabin. We were not allowed to park in garage as well so having to walk through snow to get into cabin was not good or safe was black ice.