Won’t book again The cabin it’s self was big and clean. But there was a few things that were not working like the cable Tv we had no tv all weekend. We had bought food to cook over the weekend the oven was not working and as soon as I turned it on it, it started to smoke the room, i thought it was going to catch on fire. Once the trip was over I wrote an email to then Christina, and she responded to me right away and was able to get me a compensation for those issues. Even though I did receive a compensation, I don’t think I would book again with big bear vacations to many inconveniences. Big bear vacations should make sure each every appliance in the cabin is working before renting it out.That is why I only gave it 2 stars.

Bad Customer Service We were made to wait for more than an hour when we arrived for check-in since the cabin was not ready yet. I asked if we will be getting a late checkout then to compensate for the delay which was attributable to them and we were told “maybe” but not guaranteed. Bad customer service right there.

Nightmare, horrible customer service Subject: Unpleasant Stay at Fisher Man Paradise - Reservation No. 234100 I am writing to express my dissatisfaction with our recent stay at the Fisher Man Paradise property under Reservation No. 234100. Upon our arrival on Saturday, January 13, at 4:30 pm, we were surprised to find the house in an unclean state. Despite our immediate complaint, the company's response only involved sending two cleaning ladies who addressed some of the issues, such as vacuuming and cleaning the bathrooms. Our problems persisted when attempting to wash the couch bed's sheets, leading to a significant leak and, subsequently, a safety concern. Despite the intervention of a maintenance person, we were left uneasy about our safety until the early morning hours due to the potential electrical hazard. It was a nightmare!! Seeking resolution, we visited the rental main office the next day and spoke with Louis, expressing our disappointment. Unfortunately, our concerns were not met with the desired level of customer service, and our request for a refund for that night was denied. Overall, our experience was marred by cleanliness issues, safety concerns, and a lack of satisfactory customer service. We hope that our feedback will prevent new guests from being scammed.

I got electrocuted from an exposed wire… I got electrocuted from an exposed wire for the radio/stereo. Both mornings we all woke up to deafening construction noises. The machine noises continued throughout the morning. Wanted to go on vacation to rest and relax but that was not at all the way that it went. Wanted tovplan several trips throughout this winter especially with the coming rain/snow this week but may have to consider looking elsewhere

SO DIRTY, SO DISAPPOINTING Spider webs in both bathrooms,bugs on bathroom floor, trash on balcony, fridge absolutely disgusting, dirty tables...couldn't unload any of our things. We wore socks that within 15 minutes were dark brown on bottom. Had to go purchase own cleaning products as they did not reclean either and was a holiday weekend, couldn't locate another place. Finally spoke to Louie Cardenas 1 day after our stay who is supposedly a manager. It was embarrassing to hear how he did not handle the situation and refused to provide his name but he accidentally emailed me. I feel bad for the homeowner as they probably have no idea how they are managing property.