After initiating contact by email, I phone the call center. After initiating contact by email between US and UK due to the time difference I them followed up with a phone call during UK office hours and reached a call center in Scotland. The young woman was very knowledgeable concerning her job and to make it even better, kind with a sense of humor. A thoroughly enjoyable experience.

user friendly site user friendly site. immediate hints appropriate to my family line.

I was not getting any notifications… I was not getting any notifications from F.m P. Therefore I was not aware that I had the subscription. I wasted my money.

A Newbie's Comments on FMP It may be that I am too used to working with an alternative product to easily accept the differences on FMP. On the interface level, I would like more control on the look and feel of the tree diagram, namely the background colour and also to give a more solid feel to the named people. I have not yet discovered how to contract the tree via removing branches by clicking on the lines. Again, I have not discovered how to remove the stories icon that appears on each member of the tree. Why do I need to go through each set of records individually as opposed to FMP doing a global search on my behalf. Perhaps the above revels my lack of knowledge of the product, if so, then a short video on how to use the basics would be useful, and put it at the top of the help function.

It all started well when building my… It all started well when building my tree. However, when trying to add great grandparents… not so much. I added a great grandfather ( this happened twice) … it was good. Then tried adding a spouse for this person and she ended up being a step-mother for the child.no matter what I tried, I ended up with a mixed up parent-child result. That’s why I’m giving up.