After initiating contact by email, I phone the call center. After initiating contact by email between US and UK due to the time difference I them followed up with a phone call during UK office hours and reached a call center in Scotland. The young woman was very knowledgeable concerning her job and to make it even better, kind with a sense of humor. A thoroughly enjoyable experience.

Misleading marketing… I realize that you have to make money to be able to maintain your site, However, I have not learned one new fact working with you that I didn’t already know. I have been using your family tree feature and have entered 10+ layers of my family. I have had tons of “hints”. Nothing has been new information. Anything new that I would want to know requires me to join your site. If you advertise online that you offer free tools they should be totally free. Just be honest on your advertising.

Charged for year subscription before trial periord ended I really liked being able to access US Church records for my ancestors. From my experience, most of the information was from the UK and I don't have enough background on my ancestors to link to UK info. This was also very costly for the amount of usable info provided. WARNING to OTHERS: my credit card was charged for a year subscription BEFORE my trial period was over. If this happens to you, there is a 14-day cooling off period where they should refund your $. Operating hours are UK time zone.

Found all my family in the 1921 census Found all my family in the 1921 census, so thrilled. Plus finally found my mothers birth certificate her two sisters also. So happy with find my past. Have only joined a month membership and the odd small fee to view an original certificate. Highly recommend

The only shortcoming that I found was… The only shortcoming that I found was when inputting dates. The system often doesn't let me input two numbers in a row without having to click on that box again. Everything else is truly wonderful. Thank you.