After initiating contact by email, I phone the call center. After initiating contact by email between US and UK due to the time difference I them followed up with a phone call during UK office hours and reached a call center in Scotland. The young woman was very knowledgeable concerning her job and to make it even better, kind with a sense of humor. A thoroughly enjoyable experience.

Website is too difficult to use and… Website is too difficult to use and requires too much entry. It never worked properly while I was trying to use Family Tree. I canceled my trial account.

I love the access to the old maps! I love the access to the old maps! I am working on family in England and Wales. The old maps are a Godsend. There are so many places that have changed. I am going to enjoy your educational materials as well.

Misleading marketing… I realize that you have to make money to be able to maintain your site, However, I have not learned one new fact working with you that I didn’t already know. I have been using your family tree feature and have entered 10+ layers of my family. I have had tons of “hints”. Nothing has been new information. Anything new that I would want to know requires me to join your site. If you advertise online that you offer free tools they should be totally free. Just be honest on your advertising.

Like all ancestry sites they give a bit… Like all ancestry sites they give a bit but expect a lot of money once you use up your free element. But what sets this site apart is the speed of response, the accuracy of the suggestions and depth and breadth of resources. They are exceptional.