After initiating contact by email, I phone the call center. After initiating contact by email between US and UK due to the time difference I them followed up with a phone call during UK office hours and reached a call center in Scotland. The young woman was very knowledgeable concerning her job and to make it even better, kind with a sense of humor. A thoroughly enjoyable experience.

I find the site a bit difficult to… I find the site a bit difficult to navigate. I encountered a problem and do not know how to fix it. I have one ancestor listed twice and I need to link this person with her husband. I deleted one and then when I tried to link this person with her husband, I chose her from my tree and it kept going around and around asking me to choose the person from my tree. I'm not at all happy with this site. I feel Ancestry is easier to navigate.

user friendly site user friendly site. immediate hints appropriate to my family line.

Very interested in my heritage I don't like getting all the British stuff and I like a little more information or a navigation tool for Slaves and african Americans during slavery and the eighteen hundreds

Like all ancestry sites they give a bit… Like all ancestry sites they give a bit but expect a lot of money once you use up your free element. But what sets this site apart is the speed of response, the accuracy of the suggestions and depth and breadth of resources. They are exceptional.