After initiating contact by email, I phone the call center. After initiating contact by email between US and UK due to the time difference I them followed up with a phone call during UK office hours and reached a call center in Scotland. The young woman was very knowledgeable concerning her job and to make it even better, kind with a sense of humor. A thoroughly enjoyable experience.

I love the access to the old maps! I love the access to the old maps! I am working on family in England and Wales. The old maps are a Godsend. There are so many places that have changed. I am going to enjoy your educational materials as well.

Website is too difficult to use and… Website is too difficult to use and requires too much entry. It never worked properly while I was trying to use Family Tree. I canceled my trial account.

The only shortcoming that I found was… The only shortcoming that I found was when inputting dates. The system often doesn't let me input two numbers in a row without having to click on that box again. Everything else is truly wonderful. Thank you.

Finding My Great-Grandfather! I came to this site to find information on my great-grandparents who came from Ireland to the US in the mid-1800s. That was all I knew. The construction of a family tree, adding in my parents and grandparents, resulted in finding the names of both great-grandparents and where they were born. I spent about 3 hours reading and found the site easy to navigate, even for a tech "rookie" like me.