Website is too difficult to use and… Website is too difficult to use and requires too much entry. It never worked properly while I was trying to use Family Tree. I canceled my trial account.

Finding My Great-Grandfather! I came to this site to find information on my great-grandparents who came from Ireland to the US in the mid-1800s. That was all I knew. The construction of a family tree, adding in my parents and grandparents, resulted in finding the names of both great-grandparents and where they were born. I spent about 3 hours reading and found the site easy to navigate, even for a tech "rookie" like me.

It is very user friendly and cheaper… It is very user friendly and cheaper than most genetic testing sites. I think I'm going to have an interesting time finding out where my family comes from.

After initiating contact by email, I phone the call center. After initiating contact by email between US and UK due to the time difference I them followed up with a phone call during UK office hours and reached a call center in Scotland. The young woman was very knowledgeable concerning her job and to make it even better, kind with a sense of humor. A thoroughly enjoyable experience.

Misleading marketing… I realize that you have to make money to be able to maintain your site, However, I have not learned one new fact working with you that I didn’t already know. I have been using your family tree feature and have entered 10+ layers of my family. I have had tons of “hints”. Nothing has been new information. Anything new that I would want to know requires me to join your site. If you advertise online that you offer free tools they should be totally free. Just be honest on your advertising.