It all started well when building my… It all started well when building my tree. However, when trying to add great grandparents… not so much. I added a great grandfather ( this happened twice) … it was good. Then tried adding a spouse for this person and she ended up being a step-mother for the child.no matter what I tried, I ended up with a mixed up parent-child result. That’s why I’m giving up.

I find the site a bit difficult to… I find the site a bit difficult to navigate. I encountered a problem and do not know how to fix it. I have one ancestor listed twice and I need to link this person with her husband. I deleted one and then when I tried to link this person with her husband, I chose her from my tree and it kept going around and around asking me to choose the person from my tree. I'm not at all happy with this site. I feel Ancestry is easier to navigate.

Very interested in my heritage I don't like getting all the British stuff and I like a little more information or a navigation tool for Slaves and african Americans during slavery and the eighteen hundreds

After initiating contact by email, I phone the call center. After initiating contact by email between US and UK due to the time difference I them followed up with a phone call during UK office hours and reached a call center in Scotland. The young woman was very knowledgeable concerning her job and to make it even better, kind with a sense of humor. A thoroughly enjoyable experience.

A Newbie's Comments on FMP It may be that I am too used to working with an alternative product to easily accept the differences on FMP. On the interface level, I would like more control on the look and feel of the tree diagram, namely the background colour and also to give a more solid feel to the named people. I have not yet discovered how to contract the tree via removing branches by clicking on the lines. Again, I have not discovered how to remove the stories icon that appears on each member of the tree. Why do I need to go through each set of records individually as opposed to FMP doing a global search on my behalf. Perhaps the above revels my lack of knowledge of the product, if so, then a short video on how to use the basics would be useful, and put it at the top of the help function.