A bad situation made better by PVM I was unfortunate enough to be involved in a write-off car collision in September 2023. My insurance wouldn't provide me with a car, even though I was not at fault, because apparently a write-off wasn't covered in the smallprint. My insurance company were also really difficult to communicate with and information was sparse and important data went missing. I contacted PVM and they quickly provided me with a good quality hire car & took over the handling of everything, and finally ensured that my insurance company paid out the money due to me, which is all sorted as of today, early February 2024. Leyla and Melissa were professional, courteous and efficient at handling my case; providing me with updates and keeping things running smoothly, and I can't thank them enough.

Thank you for your help. -

Very poor customer service We were referred to PVM on Monday after collision. The lady from PVM was not helpful and nice at all. It was my first car accident in my life and I have never gone through the procedure involved in it. It was a huge problem for her to talk to me and repeat terms and conditions by which they work. She made up her story about the accident and she did not come back to us when she was admonished by my solicitor to review the case. My opinion: Lack of empathy and customer service skills.

Great people to deal with Great people to deal with and very professional and friendly staff

I have been a referrer for PVM Ltd for… I have been a referrer for PVM Ltd for many years and have found their service to be excellent from the Claims team to the Transport Department. Definitely worth using this Company.