Dylan Matsumori
GBHas gone from a poor experience to a bad one. process was unclear, the phone people had no idea what the towing company is doing. I did not recieve a recipt of donation for few days after the donation. I also recieved a call trying to convince me it was my fault that the experience was a below what was expected. Then a reply to my review indicating I was the confused party. The national call center need to take ownership for their poor performance, rather then blaming me for trying to make a donation. It has become pretty evident that only a fraction of the donation goes to goodwill, the rest to the call center, towing company and auction house. I have donated cars in teh past. This was by FAR the worst experience and their recent reply to my review continues to show their tilted approach to all of this.
customer
GBTimely communication Timely communication in all aspects of the donation. Any questions I had were answered, nothing left for granted. I will continue donating to Goodwill in the future.
Sue Benjamin
GBThere was no waiting time There was no waiting time, everything was taken care well and the process time was quick. The staff was courteous and understanding.
Lisa Coulter
GBTop Notch communication Communication was top notch even when to tow company had to reschedule! Very friendly and halpful
Kwok/yan Tom/liang
GBEasy car donation Donating car was easy and pleasant. From initial phone call for starting donation and pickup was smooth. Tow truck driver was very efficient and quick.