Has gone from a poor experience to a bad one. process was unclear, the phone people had no idea what the towing company is doing. I did not recieve a recipt of donation for few days after the donation. I also recieved a call trying to convince me it was my fault that the experience was a below what was expected. Then a reply to my review indicating I was the confused party. The national call center need to take ownership for their poor performance, rather then blaming me for trying to make a donation. It has become pretty evident that only a fraction of the donation goes to goodwill, the rest to the call center, towing company and auction house. I have donated cars in teh past. This was by FAR the worst experience and their recent reply to my review continues to show their tilted approach to all of this.

Very happy and grateful for the… Very happy and grateful for the Goodwill team!! All the people involved in this process were nice and professional. 100% Happy!! Gloria Bonilla

Goodwill Car Donation Customer Service and Tow Truck Drivet Goodwill Car Donation Customer Service was excellent!!!!! Very kind, patient & informative. Answered all my questions. Our tow truck driver was amazing!!!!! He immediately introduced himself, gave us our Donation Receipt and told us we’d be receiving an email with explanations.

Great! Fantastic. They made this so easy and kept me informed every step of the way. I called on a Wednesday afternoon and the car was picked up Friday morning. Received emails from Goodwill and the auction company keeping us informed of the progress. Received text from tow truck driver saying he was on the way. Well done. Thank you.

Great experience I called the local store and they transferred me to the car donations line. The representative was very kind knowledgeable and thank me for my donation. She gave me clear directions and instructions and it made the whole process go smoothly. The towing company called shortly after, within a few hours and they picked it up on time and without any hustle.