Earlene Murphy Wadsworth
GBGoodwill Car Donation Customer Service and Tow Truck Drivet Goodwill Car Donation Customer Service was excellent!!!!! Very kind, patient & informative. Answered all my questions. Our tow truck driver was amazing!!!!! He immediately introduced himself, gave us our Donation Receipt and told us we’d be receiving an email with explanations.
L.D.
GBThe whole process went smoothly up… The whole process went smoothly up until the gentleman started to leave with the vehicle. He parked at the road, as I asked, but when he was leaving he started to back up into our yard and we had to run out there to stop him.
Dylan Matsumori
GBHas gone from a poor experience to a bad one. process was unclear, the phone people had no idea what the towing company is doing. I did not recieve a recipt of donation for few days after the donation. I also recieved a call trying to convince me it was my fault that the experience was a below what was expected. Then a reply to my review indicating I was the confused party. The national call center need to take ownership for their poor performance, rather then blaming me for trying to make a donation. It has become pretty evident that only a fraction of the donation goes to goodwill, the rest to the call center, towing company and auction house. I have donated cars in teh past. This was by FAR the worst experience and their recent reply to my review continues to show their tilted approach to all of this.
Gloria Mills
GBGoodwill staff are problem solvers Goodwill staff are problem solvers! I experienced some difficulties with the pick up service when donating my car. As soon as Goodwill found out about it, they reached out to me and took steps to resolve the problem. If you have a car to donate, Goodwill is the place to give it.
customer
GBTimely communication Timely communication in all aspects of the donation. Any questions I had were answered, nothing left for granted. I will continue donating to Goodwill in the future.