Great! Fantastic. They made this so easy and kept me informed every step of the way. I called on a Wednesday afternoon and the car was picked up Friday morning. Received emails from Goodwill and the auction company keeping us informed of the progress. Received text from tow truck driver saying he was on the way. Well done. Thank you.

Very easy, efficient, and smooth donation process The entire process was very easy and smooth from start to finish. I filled out the online form and had a call within the hour to discuss the details of the vehicle. This was followed shortly by an email and next steps. The entire donation, including the vehicle pickup, was completed within a day! Very pleased with the overall experience!

Goodwill Car Donation Customer Service and Tow Truck Drivet Goodwill Car Donation Customer Service was excellent!!!!! Very kind, patient & informative. Answered all my questions. Our tow truck driver was amazing!!!!! He immediately introduced himself, gave us our Donation Receipt and told us we’d be receiving an email with explanations.

The whole process went smoothly up… The whole process went smoothly up until the gentleman started to leave with the vehicle. He parked at the road, as I asked, but when he was leaving he started to back up into our yard and we had to run out there to stop him.

Has gone from a poor experience to a bad one. process was unclear, the phone people had no idea what the towing company is doing. I did not recieve a recipt of donation for few days after the donation. I also recieved a call trying to convince me it was my fault that the experience was a below what was expected. Then a reply to my review indicating I was the confused party. The national call center need to take ownership for their poor performance, rather then blaming me for trying to make a donation. It has become pretty evident that only a fraction of the donation goes to goodwill, the rest to the call center, towing company and auction house. I have donated cars in teh past. This was by FAR the worst experience and their recent reply to my review continues to show their tilted approach to all of this.