L.D.
GBThe whole process went smoothly up… The whole process went smoothly up until the gentleman started to leave with the vehicle. He parked at the road, as I asked, but when he was leaving he started to back up into our yard and we had to run out there to stop him.
Lisa Coulter
GBTop Notch communication Communication was top notch even when to tow company had to reschedule! Very friendly and halpful
Dylan Matsumori
GBHas gone from a poor experience to a bad one. process was unclear, the phone people had no idea what the towing company is doing. I did not recieve a recipt of donation for few days after the donation. I also recieved a call trying to convince me it was my fault that the experience was a below what was expected. Then a reply to my review indicating I was the confused party. The national call center need to take ownership for their poor performance, rather then blaming me for trying to make a donation. It has become pretty evident that only a fraction of the donation goes to goodwill, the rest to the call center, towing company and auction house. I have donated cars in teh past. This was by FAR the worst experience and their recent reply to my review continues to show their tilted approach to all of this.
Gloria Mills
GBGoodwill staff are problem solvers Goodwill staff are problem solvers! I experienced some difficulties with the pick up service when donating my car. As soon as Goodwill found out about it, they reached out to me and took steps to resolve the problem. If you have a car to donate, Goodwill is the place to give it.
Yelena Kusel
GBQuick response and easy process Quick response and easy process