Excellent cooperation and end product Working with Carlie was wonderful. She validated all of my concerns regarding my item's authenticity. When she sent me her official written statements, I asked her to include more details because I wanted zero chance of Mercari saying there wasn't enough evidence of inauthenticity. She very kindly agreed to add all details which we had discussed and sent them to me as soon as she could. I'm so grateful for this company's help in getting back my money after being sold three fakes. The company's rates are affordable and there's a relatively quick turnaround time. That being said, I think it would help to be more transparent about the write-up. We discussed multiple tells that my items were fake over email, but only a few were included in each report. Though she quickly redid each document, I was confused why they were omitted until she explained that usually one or two examples suffice for companies receiving these documents. Perhaps this should be communicated beforehand so the customer knows what to expect. One other minor issue was that I was told the revised documentz would be ready within the hour after our communication, only to end up waiting two or three hours to receive the documents. Honestly, it's not a huge deal because I'm sure Carlie was inundated with work and was doing her best, but I would have been totally fine being told something would be ready in six, 12, or 24 hours rather than one. Those two points of improvement are minor, truly. The service was fantastic, Carlie was so friendly and professional, and when I expressed a sense of urgency, she totally worked with me! I'm so grateful. Thanks a bunch!

Fraud / Scam Had used this company once before with no issue. Then I paid for a 3 day authentication for a pair of Chanel shoes because an ebay buyer wanted to return the shoes because they did not fit and because I did not take returns they resorted to saying that the shoes were counterfeit when I knew they were NOT so I paid mypoupette to do an authentication. mypoupette was VERY FAST to take my money BUT NEVER did the authentication after MANY emails and phone calls and days and weeks of waiting. Finally I just called my credit card company and disputed the transaction to get my money back. BEWARE OF USING THIS SCAM SERVICE AND DO SO AT YOUR OWN RISK!

Helped immensely Helped immensely! I got scammed on Mercari and they helped me prove what I received was a counterfeit, thanks again!

I used my poupette a decade ago to… I used my poupette a decade ago to authenticate a Gucci bag and most recently, a balenciaga. I find the team to be friendly, knowledgeable, and responsive throughout the process. The pricing is fair as well

Carlie was truly amazing! Love mypoupette.com Carlie was truly amazing! Mercari made things very hard on me to get my money back when clearly I was sold a totally fake perfume. I was so upset and didn’t know where to turn. I happen to find out about mypoupette.com from Reddit from other people that have been through the same horrible experience. I am so HAPPY that I did find Carlie at mypoupette.com! I was able to get my money from Mercari and expose that seller as selling fakes. I was also given $9 back even because of the amount I paid for the item. I couldn’t believe how nice and simple this process was. Thank you for all you did for me Carlie! I hope more people find mypoupette.com! Thank you again, Carlie!