Excellent cooperation and end product Working with Carlie was wonderful. She validated all of my concerns regarding my item's authenticity. When she sent me her official written statements, I asked her to include more details because I wanted zero chance of Mercari saying there wasn't enough evidence of inauthenticity. She very kindly agreed to add all details which we had discussed and sent them to me as soon as she could. I'm so grateful for this company's help in getting back my money after being sold three fakes. The company's rates are affordable and there's a relatively quick turnaround time. That being said, I think it would help to be more transparent about the write-up. We discussed multiple tells that my items were fake over email, but only a few were included in each report. Though she quickly redid each document, I was confused why they were omitted until she explained that usually one or two examples suffice for companies receiving these documents. Perhaps this should be communicated beforehand so the customer knows what to expect. One other minor issue was that I was told the revised documentz would be ready within the hour after our communication, only to end up waiting two or three hours to receive the documents. Honestly, it's not a huge deal because I'm sure Carlie was inundated with work and was doing her best, but I would have been totally fine being told something would be ready in six, 12, or 24 hours rather than one. Those two points of improvement are minor, truly. The service was fantastic, Carlie was so friendly and professional, and when I expressed a sense of urgency, she totally worked with me! I'm so grateful. Thanks a bunch!

Outstanding service I recently got scammed on Mercari, I had suspicions the item I got was fake and I contacted customer service, they said I need a written authentication to get a refund. I was so stressed looking for someone to do it especially for the price I had payed for the fake item. Thankfully I found this website. And let let me tell you it’s truly a remarkable company! I would 100% recommend them to anyone looking for authentication services. Their work is very detailed and timely. Awesome prices too. Thank you so much “My Poupette!”

Amazing and Professional Service MyPoupette was both professional and friendly. I needed their help on an ebay case of counterfeit items, and it was hard to find a jeweler that would take the case. I worked with Kelly from their authentication team, and she did an amazing job accommodating my specific case needs. They handled it quickly, doing the appropriate research and writing a very detailed explanation in the case letter. Once I had the documentation from MyPoupette, I won the ebay case the next day.

My Poupette Superb, Fast Authentication Service An eBay purchase arrived late, seller not particularly helpful. As soon as I took the LV bag out of the packaging (a Boots store bag!!) I knew that the bag was not the real thing. I own 10+ authentic Vuitton bags so I knew something wasn't right. Seller denied knowledge stating the bag was bought from a third party. I took detailed photos and, after paying the requisite amount, got the thumbs down for the bag via email, within a few hours. I like the fact that My Poupette provide an explanation of their decision, detailing the specific issues that led to their confirmation it was a fake. And, My Poupette are widely recognised as an authority on authenticity. Once received, I got an immediate refund from eBay, no quibbling. Thanks Guys! and Girls!

Carlie-Carlie-Carlie (Part2) Carlie-Carlie-Carlie (Part2) Again - the BEST customer service EVER ... THANK YOU for going above and beyond again with my authentication on my LV Pegase 55 ... So very thankful for your knowledge and expertise on Louis Vuitton “preloved” pieces ... I can now put my mind to rest knowing I got the real deal !!! THANK YOU