While I am pleased with the customer… While I am pleased with the customer service of Ngage, my opinion is listed as average due to the service itself. The customer service is excellent. The idea is great. The results are less than stellar though. I would be happy to go into more detail over the phone.

Ngage has performed as advertised. Ngage has performed as advertised. Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.

Where’s the lead? The professional service of my account representative has been outstanding and deserves 5 stars. The 1 star rating is focused on the fact that NGage Live Chat has not produced any valid leads or new clients.

The best chat service! The best chat service! FRANCKEL & PLEVY, LLP is a personal injury law firm in New York and we have been using Ngage on our 3 websites for several years. Although people usually call 1-800-HURT-911, sometimes they will use chat during office hours and often use chat after hours. Don't bother with contact forms. Potential clients want chat. Ngage delivers! Philip L. Franckel, Esq. 1-800-HURT-911®

Superb experience I have had an awesome experience with Ngage. My account manager has gone the extra mile. Without asking, he had his support team connect my CRM to Ngage via my CRM's API. I love that Ngage provides 24/7 live chat for my website visitors.