I have worked with Ngage for over 10… I have worked with Ngage for over 10 years and the quality and customer service is outstanding. My clients always are being targeted with "save money" and "we can do the same for less". OK, you can find cheaper service. Consider this: one client who lived and died by calls and web leads was firmed when he told me "let's save money" So we did, and 3 months after intakes had dropped 40% he called early one morning and said, "OK I get it now, they are cheaper because they have a longer wait time answering chats and are not as professional and that makes my customers go away" So saving a few dollars on the chat results in losing a client that was worth between $3500- $4000 a month. Sometimes cheaper is not better.

Ngage has performed as advertised. Ngage has performed as advertised. Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.

Ngage does a great job handling live… Ngage does a great job handling live chats for our firm. We tried a less expensive chat service and potential clients clearly were not happy with the experience and often complained. That is no way to start a relationship.The chat service you choose is on the front lines of your business and the way the service handles potential clients reflects directly on your law firm. We have never had a complaint about an Ngage operator. They do a quality job and I highly recommend them.

We are a local Law firm in Phoenix We are a local Law firm in Phoenix, and we been using Ngage for almost 2 years. Ngage is great for our field (criminal defense and Personal Injury), it has helped increase our foot flow and out financial projections. If you call to inquire about their services, and you are lucky enough to speak to Amie, you will be in the best hands possible, she is amazing!

As a business owner it is very… As a business owner it is very important for potential clients to be greeted professionally and courteously. First impressions mean everything, I have been very pleased with Ngage's chat feature and flexibility with non-routine chat questions. I also have been pleased with their fair approach to billing. I would recommend their services to anyone who needs a chat feature on their website.