Ngage does a great job handling live… Ngage does a great job handling live chats for our firm. We tried a less expensive chat service and potential clients clearly were not happy with the experience and often complained. That is no way to start a relationship.The chat service you choose is on the front lines of your business and the way the service handles potential clients reflects directly on your law firm. We have never had a complaint about an Ngage operator. They do a quality job and I highly recommend them.

I have enjoyed this feature on my… I have enjoyed this feature on my website. We capture more inquiries with a live chat option.

Ngage has performed as advertised. Ngage has performed as advertised. Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.

The individual chatting with the… The individual chatting with the potential clients handle the chats appropriately.

Very useful program I was a bit skeptical about this program, but have been pleasantly surprised. When a prospective client chats with the person on my website, I immediately receive an email with the transcription of the conversation. I have landed some clients with this program. The program also allows you to request no charge for those contacts which do not fit within your practice areas. I have done this a few times, without a hitch. I recommend the program.