I have worked with Ngage for over 10… I have worked with Ngage for over 10 years and the quality and customer service is outstanding. My clients always are being targeted with "save money" and "we can do the same for less". OK, you can find cheaper service. Consider this: one client who lived and died by calls and web leads was firmed when he told me "let's save money" So we did, and 3 months after intakes had dropped 40% he called early one morning and said, "OK I get it now, they are cheaper because they have a longer wait time answering chats and are not as professional and that makes my customers go away" So saving a few dollars on the chat results in losing a client that was worth between $3500- $4000 a month. Sometimes cheaper is not better.

I think Ngage offers a lot of value for… I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service. I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.

Unbeatable Results As a Marketing Director, I've used several different live chat companies that have claimed they could deliver the same results as Ngage at a lower cost, but none have come close. The volume of quality leads Ngage brings in is well worth the price hands down!

Best marketing tool Since we started using Ngage, we have increase our new patients significantly. The service more than pays for itself. We have set up a routine to follow up with emails and a phone call to seal the deal and this works well. It also allows us to answer our current patients' concerns in a timely fashion.

The best chat service! The best chat service! FRANCKEL & PLEVY, LLP is a personal injury law firm in New York and we have been using Ngage on our 3 websites for several years. Although people usually call 1-800-HURT-911, sometimes they will use chat during office hours and often use chat after hours. Don't bother with contact forms. Potential clients want chat. Ngage delivers! Philip L. Franckel, Esq. 1-800-HURT-911®