Very useful program I was a bit skeptical about this program, but have been pleasantly surprised. When a prospective client chats with the person on my website, I immediately receive an email with the transcription of the conversation. I have landed some clients with this program. The program also allows you to request no charge for those contacts which do not fit within your practice areas. I have done this a few times, without a hitch. I recommend the program.

As a business owner it is very… As a business owner it is very important for potential clients to be greeted professionally and courteously. First impressions mean everything, I have been very pleased with Ngage's chat feature and flexibility with non-routine chat questions. I also have been pleased with their fair approach to billing. I would recommend their services to anyone who needs a chat feature on their website.

Ngage has performed as advertised. Ngage has performed as advertised. Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.

We've been using this feature on our FKCS.Law website ! We've been using this feature on our website for several months. I'm impressed by how well the live chat people keep those visiting our website engaged and how well they obtain pertinent information from the visitor. Behind the scenes, the business aspect of using this feature has been seamless!

I think Ngage offers a lot of value for… I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service. I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.