Doubled My Clients Prior to enlisting the help of Ngage my law firm was getting about 6 SEO leads/month on our website. Thanks to the ability for the clients to actually talke with someone (Ngage) -- we have doubled our retained SEO clients!!! Service paid for itself for the whole year after our first client signup.

I think Ngage offers a lot of value for… I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service. I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.

I have worked with Ngage for over 10… I have worked with Ngage for over 10 years and the quality and customer service is outstanding. My clients always are being targeted with "save money" and "we can do the same for less". OK, you can find cheaper service. Consider this: one client who lived and died by calls and web leads was firmed when he told me "let's save money" So we did, and 3 months after intakes had dropped 40% he called early one morning and said, "OK I get it now, they are cheaper because they have a longer wait time answering chats and are not as professional and that makes my customers go away" So saving a few dollars on the chat results in losing a client that was worth between $3500- $4000 a month. Sometimes cheaper is not better.

Ngage has performed as advertised. Ngage has performed as advertised. Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.

Ngage does a great job handling live… Ngage does a great job handling live chats for our firm. We tried a less expensive chat service and potential clients clearly were not happy with the experience and often complained. That is no way to start a relationship.The chat service you choose is on the front lines of your business and the way the service handles potential clients reflects directly on your law firm. We have never had a complaint about an Ngage operator. They do a quality job and I highly recommend them.