Bad Communication I wish they would have did a more thorough search before filing my trademark application! I would have at least tried to find a different name vs wasting money after they told me they searched and I should be fine. I even paid an extra $199 for them to dispute the refusal, but it was refunded. They said they normally charge $600, which was not advertised on the site nor on my dashboard, and they said even then, they probably wouldn’t be able to dismiss the refusal! I just hate wasting money! I recommend finding a different trademark/ business lawyer to do the search before starting the trademark filing process. Not to mention I had to email them multiple times to get a status and find out what was going on! I still don’t know why my mark was refused. It was never fully explained, I just had to read the refusal document and figure it out.

Service beyond expectation! I applied for a trademark, through the trademark411 web interface from the UK but there was a problem with the card payment for paying for the USPTO fees step. Nicholas at Trademarks411 paid anyway so there would be no problems for my application and I paid Trademarks411 afterwards. Bear in mind my business is located in the UK, so this was beyond what was expected or required. I've had a couple of queries since, and even though I have gone for the most basic package, Nicholas has been quick to respond and provided great assistance.

Nicholas went above and beyond to… Nicholes went above and beyond to correct these issues I had previously, very thankful for pushing the application through on a Sunday.Thankyou Trademarks411

THANK YOU Trademarks411! First I just want to say that there are very few companies that I deal with on a daily basis who has my by best interest at heart. I first started working with Trademarks411 on a project that involved my Amazon sellers account. I have worked with other trademark services in the past and Trademarks411 is in entirely different league. You have someone you can trust. I just spoke with Nicholas just now and he is who you need to speak with if you want to get things done. -- They answer their phone. -- They responded to my questions in email, in most situations within minutes. -- I have an Amazon brand registered trademark now. I love you guys! THANK YOU TRADEMARKS411! -FRETTA

AMAZING CUSTOMER SERVICE!!! We first registered our TM with Trademarks411 months ago. It was an easy process. Then we started having issues with trademark infringement - it was a VERY stressful situation. I just want to highlight something that is missing in most businesses today, and that is personalized customer service. Nicholas is beyond amazing! He was there for us every step of the way. He was kind and I never got the feeling that I was asking too many questions. His insight was invaluable through the whole process. He made a hideous situation so much more tolerable. I appreciate the support and would highly recommend this company! Thank you so much!!