Great treatment of me as a customer They have always treated me exceptionally well as a customer and have been very flexible and helpful in their approach.

Bad Communication I wish they would have did a more thorough search before filing my trademark application! I would have at least tried to find a different name vs wasting money after they told me they searched and I should be fine. I even paid an extra $199 for them to dispute the refusal, but it was refunded. They said they normally charge $600, which was not advertised on the site nor on my dashboard, and they said even then, they probably wouldn’t be able to dismiss the refusal! I just hate wasting money! I recommend finding a different trademark/ business lawyer to do the search before starting the trademark filing process. Not to mention I had to email them multiple times to get a status and find out what was going on! I still don’t know why my mark was refused. It was never fully explained, I just had to read the refusal document and figure it out.

Customer Service! The last thing any of us want to lose is a trademark that we have in place to protect our brand. Life keeps us all busy and we tend to forget to handle things and or we say that it will get done later. Needless to say, my very own later came back to become an issue but Trademarks411 handled that problem for me and for that, I am grateful.

Service beyond expectation! I applied for a trademark, through the trademark411 web interface from the UK but there was a problem with the card payment for paying for the USPTO fees step. Nicholas at Trademarks411 paid anyway so there would be no problems for my application and I paid Trademarks411 afterwards. Bear in mind my business is located in the UK, so this was beyond what was expected or required. I've had a couple of queries since, and even though I have gone for the most basic package, Nicholas has been quick to respond and provided great assistance.

THANK YOU Trademarks411! First I just want to say that there are very few companies that I deal with on a daily basis who has my by best interest at heart. I first started working with Trademarks411 on a project that involved my Amazon sellers account. I have worked with other trademark services in the past and Trademarks411 is in entirely different league. You have someone you can trust. I just spoke with Nicholas just now and he is who you need to speak with if you want to get things done. -- They answer their phone. -- They responded to my questions in email, in most situations within minutes. -- I have an Amazon brand registered trademark now. I love you guys! THANK YOU TRADEMARKS411! -FRETTA