Beware! Do not expect real customer service from Brandless! Made a purchase in good faith - received a notification when box was "delivered," however the package was left outside on the sidewalk by USPS where it was soaked in the rain (a few more steps could have been under cover) - USPS is not available to speak to on the phone (the local office deliberately does not answer the phone, and the 800# is a joke), the package was originally shipped with UPS who handed off to USPS for some strange reason. When I contacted Brandless (only available through email who takes 24 hours for each response), I was told that I can call UPS or USPS (haha) to have the package picked up and then I can notify Brandless to send a replacement. Maximum customer inconvenience!

I’m with everyone else on here I’m with everyone else on here - bring back the food. Did they just think no-one would notice? Or we all secretly wanted to go on cleanses? For those of you looking for an alternative, Public Goods is a decent alternative. I’d started buying more from them as they’re more environmentally friendly but they lacked (and still do) a big food selection which, you know, Brandless had. Until they decided to show us their “commitment to healthy food for everyone” or whatever was just a big marketing bit.

I used to order from brandless all the time... I used to order from brandless all the time when they sold like food for three dollars and they had all sorts of stuff and the shipping was super quick. I recommended it to lots of people but now that I go on the website and there's no food and now they're selling CBD tincture's for $50 and raised the prices from $30-$80 for like anything I don't understand why they would change it and now I know longer be using the site. Honestly it's super lame knowing that they aren't as holistic and helpful as they made themselves out to be.

Apparently they can't ask their suppliers any questions, it's all hush hush and buyer beware! Apparently if you ask them to contact the supplier of the ingredients to their Razors For Body lubrication strips to see if they're vegan, they can't or won't because they refused to do so for me. If you cannot or will not contact a company that supplies you with ingredients then how can we as customers trust you as a reputable company? They simply stop replying to your emails when you try to reason with them. That's low, dirty, unprofessional and passive aggressive so NO MORE BRANDLESS FOR ME! I'll give my money to a company with decent customer service personnel the has some integrity! Stay away from this shady company!

I like 99% of their products. I like 99% of their products. I am not gonna lie, Brandless changed my life! their products are absolutely amazing and affordable. very high quality, best smooth, great kitchen products, phenomenal supplements (for my dog and myself). the only product I had issues with is the eye cream, totally caught me off guard and cause my eyes some swelling :( but hey other than that specific product, I HIGHLY recommend Brandless :)