Great customer service I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.

This company is complete fraud. This company is complete joke. They lie about their inventory, about their shipping. No support whatsoever. They promise delivery in 3 weeks, but you are lucky if you get part of the order. If order gets blocked by customs, they refuse to resend it even if they charge hefty price of 8$ per carton for delivery. I am at complete loss to understand how the company can continue to operate since they are unable to deliver the orders and completely unwilling to support their customers. I urge you to stop ordering from this company if you live in US. Everybody who I knew lost their money after placing the order.

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Extremely bad company Extremely bad company. Not worth time. They will ship part of the order and then try to convince you that only way get rest of the order is to place new order, basically extorting more money from you. Support is extremely unprofessional,rude and hard to understand. Located most likely in Ind**a, Do not order from them, you will loose your money.

Lost my time on registration Lost my time on registration, login, order and also payment and after some hours I was informed they have problems with credit cards!!! Ridiculous e store. ""On 15-Jun-17 3:46 PM, sales at dutyfreedepot.com wrote: > > Please know that your recent order with us could not be processed. > > Unfortunately, we have been experiencing some difficulties processing Credit Cards.""