Purchase completed fine! I made a purchase and I received it just fine. Their customer service always answered my emails, very transparent process. The mail arrived in my country within one week and the customs invoice process took two weeks (that is what it usually takes for any package). I'm very satisfed and will certainly do business again.

Great customer service I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.

Extremely bad company Extremely bad company. Not worth time. They will ship part of the order and then try to convince you that only way get rest of the order is to place new order, basically extorting more money from you. Support is extremely unprofessional,rude and hard to understand. Located most likely in Ind**a, Do not order from them, you will loose your money.

I have been waiting for replies to my… I have been waiting for replies to my inquiries about my orders with both club cigarette and duty free pro and have received no ;pgical reason why my order hasn't shipped. Terrible customer service

Item did eventually arrive. The company does state that it can take months for items to arrive. I ordered 6 cartons first off and after some 7 weeks - nothing had arrived. I received a letter from customs to say that they had been seized. I contacted Duty Free depot who sent 3 cartons of a different brand (twice as expensive) These cartons arrived without incident. I have now placed another order for 3 cartons. Hopefully they will arrive! Thanks duty free depot