I have ordered 3 packages of cigarettes… I have ordered 3 packages of cigarettes in February 2019. So far received only one. Complains go unanswered. Nobody takes call at customer service. I have been buying for years but I don't think I will buy any more. Company became unreliable.

I place order for 12 cartons of Karelia… I place order for 12 cartons of Karelia Blue cigarettes on December 18,2018. 8 cartons came in February I try to call Dutyfreedepot, no answer, I sent an email - no response. I think no more orders from this site. I have been ordering cigarettes from this site for a very long time (over 10 years) and before if some items were missing they reshipped in short period of time, but this time is almost 6 months and nothing is happening. All missing items disappeared in New York. Whenever items were shipped trough San Francisco there was no problem. Bogdan Bzowski

Let's get something straight Let's get something straight. NY customs does not take their cigarette deliveries they are returned to sender ! It is legal to receive 2 cartons of cigarettes thru mail for personal use. The company sends 3-4 cartons for each delivery and they are flagged by customs and returned to sender. Their CS number is a joke, no one ever answers phone and VM are never returned. Do not do business with them!!

Purchase completed fine! I made a purchase and I received it just fine. Their customer service always answered my emails, very transparent process. The mail arrived in my country within one week and the customs invoice process took two weeks (that is what it usually takes for any package). I'm very satisfed and will certainly do business again.

Customs scary letter from customs. Crim. Div. UGHHH They intercepted my package and warned me of severe penalties. Fines, and prison. I will buy from store for a bit.