Lost my time on registration Lost my time on registration, login, order and also payment and after some hours I was informed they have problems with credit cards!!! Ridiculous e store. ""On 15-Jun-17 3:46 PM, sales at dutyfreedepot.com wrote: > > Please know that your recent order with us could not be processed. > > Unfortunately, we have been experiencing some difficulties processing Credit Cards.""

Item did eventually arrive. The company does state that it can take months for items to arrive. I ordered 6 cartons first off and after some 7 weeks - nothing had arrived. I received a letter from customs to say that they had been seized. I contacted Duty Free depot who sent 3 cartons of a different brand (twice as expensive) These cartons arrived without incident. I have now placed another order for 3 cartons. Hopefully they will arrive! Thanks duty free depot

Let's get something straight Let's get something straight. NY customs does not take their cigarette deliveries they are returned to sender ! It is legal to receive 2 cartons of cigarettes thru mail for personal use. The company sends 3-4 cartons for each delivery and they are flagged by customs and returned to sender. Their CS number is a joke, no one ever answers phone and VM are never returned. Do not do business with them!!

This company is complete fraud. This company is complete joke. They lie about their inventory, about their shipping. No support whatsoever. They promise delivery in 3 weeks, but you are lucky if you get part of the order. If order gets blocked by customs, they refuse to resend it even if they charge hefty price of 8$ per carton for delivery. I am at complete loss to understand how the company can continue to operate since they are unable to deliver the orders and completely unwilling to support their customers. I urge you to stop ordering from this company if you live in US. Everybody who I knew lost their money after placing the order.

Taylor got me a refund in 1 day when we… Taylor got me a refund in 1 day when we both realized after 21/2 months my order isn't going to be delivered. We all have to give the co. some slack until they get their act back together and are able to get orders past customs. when they do they are really legitimate.