I place order for 12 cartons of Karelia… I place order for 12 cartons of Karelia Blue cigarettes on December 18,2018. 8 cartons came in February I try to call Dutyfreedepot, no answer, I sent an email - no response. I think no more orders from this site. I have been ordering cigarettes from this site for a very long time (over 10 years) and before if some items were missing they reshipped in short period of time, but this time is almost 6 months and nothing is happening. All missing items disappeared in New York. Whenever items were shipped trough San Francisco there was no problem. Bogdan Bzowski

Purchase completed fine! I made a purchase and I received it just fine. Their customer service always answered my emails, very transparent process. The mail arrived in my country within one week and the customs invoice process took two weeks (that is what it usually takes for any package). I'm very satisfed and will certainly do business again.

Customs scary letter from customs. Crim. Div. UGHHH They intercepted my package and warned me of severe penalties. Fines, and prison. I will buy from store for a bit.

Unacceptable Experience, Unreasonable and Rude Conduct They asked me to pay for two cartons that I did not order and receive. Management did not even bothered to take my call when I tried to address the issue. Instead, he replied thru his customer rep. that my account will be blocked if I am not paying. I placed my orders with a different supplier and tried to forget about the whole thing. However, today, after several months they came back to me via e-mail asking for payment. This conduct is unacceptable in my view.

This s a total scam This s a total scam. DON'T FALL FOR IT. Clubcigarette or Dutyfreedepot, DF pro and god knows how many other names thsese scammers are using, it's all a SCAM! Not to mention buying counterfeit cigarettes online from abroad is ILLEGAL! So don't be stupid people! If you get scammed you deserve it. If you had any doubts whether you are dumb or not, then now you know, because if you order illegal counterfeit cigarettes online you are very stupid and gullible, so wonder no more...