Injoignable... Pas moyen de vous joindre pour commander des cigarettes. Voila ce qui s'affiche sur mon ordinateur Error code 16 This request was blocked by the security rules 2016-12-28 17:37:07 UTC Your IP93.5.82.23 |Proxy IP185.11.125.213(ID 10187) Incident ID: 187000050409576092-228711213297238099

Unacceptable Experience, Unreasonable and Rude Conduct They asked me to pay for two cartons that I did not order and receive. Management did not even bothered to take my call when I tried to address the issue. Instead, he replied thru his customer rep. that my account will be blocked if I am not paying. I placed my orders with a different supplier and tried to forget about the whole thing. However, today, after several months they came back to me via e-mail asking for payment. This conduct is unacceptable in my view.

Great customer service I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.

PLEASE READ REVIEW TO END Received a letter from UK customs saying my order impounded.. contacted dutyfreedepot to see if this was a normal occurrence to which I have had no reply after nearly 2 weeks.. wouldn't recommend this company at all.. wasn't actually saving much by ordering but a few friends were interested and decided to order one pack of 200 cigarettes to see if they arrived.. ###UPDATE ### Wow .. just had a call from a lovely person at freedepot.com to say I had missed their reply to my complaint and am now getting a full refund.. good customer relations makes things a lot easier so hopefully be adding a few stars to this review as soon as refund in place..

Purchase completed fine! I made a purchase and I received it just fine. Their customer service always answered my emails, very transparent process. The mail arrived in my country within one week and the customs invoice process took two weeks (that is what it usually takes for any package). I'm very satisfed and will certainly do business again.