I have been waiting for replies to my… I have been waiting for replies to my inquiries about my orders with both club cigarette and duty free pro and have received no ;pgical reason why my order hasn't shipped. Terrible customer service

i oder Dunhil cigarets 4/22/19 it is… i oder Dunhil cigarets 4/22/19 it is 8/26/19 still waiting Tracking Number: LX273299833IL Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Status In-Transit April 29, 2019 at 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) In-Transit Tracking History April 29, 2019, 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Origin Post is Preparing Shipment

Lost my time on registration Lost my time on registration, login, order and also payment and after some hours I was informed they have problems with credit cards!!! Ridiculous e store. ""On 15-Jun-17 3:46 PM, sales at dutyfreedepot.com wrote: > > Please know that your recent order with us could not be processed. > > Unfortunately, we have been experiencing some difficulties processing Credit Cards.""

Total BS I was charged about $50 more than I agreed to after all of the extra charges that showed up on my credit card. The order never arrived and after multiple attempts I never got any answers. Do not trust these people who are slowly stealing from their customers and it is sad that most google results for online cigarettes direct consumers to this untrustworthy site. Shame on you people.

Great customer service I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.