Extremely bad company Extremely bad company. Not worth time. They will ship part of the order and then try to convince you that only way get rest of the order is to place new order, basically extorting more money from you. Support is extremely unprofessional,rude and hard to understand. Located most likely in Ind**a, Do not order from them, you will loose your money.

This company is complete fraud. This company is complete joke. They lie about their inventory, about their shipping. No support whatsoever. They promise delivery in 3 weeks, but you are lucky if you get part of the order. If order gets blocked by customs, they refuse to resend it even if they charge hefty price of 8$ per carton for delivery. I am at complete loss to understand how the company can continue to operate since they are unable to deliver the orders and completely unwilling to support their customers. I urge you to stop ordering from this company if you live in US. Everybody who I knew lost their money after placing the order.

i oder Dunhil cigarets 4/22/19 it is… i oder Dunhil cigarets 4/22/19 it is 8/26/19 still waiting Tracking Number: LX273299833IL Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Status In-Transit April 29, 2019 at 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) In-Transit Tracking History April 29, 2019, 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:00 pm on April 29, 2019. Origin Post is Preparing Shipment

I have been waiting since April 2019… I have been waiting since April 2019 for my order,when I filed a complaint in June they re shipped my order,again it has been lost at customs in New York.I have been calling and writing to their site and receive answers stating that they will re ship ( hasn't happened ) or repeatedly asking for my order # which I have given every time.....at this point I would just like my money refunded

I place order for 12 cartons of Karelia… I place order for 12 cartons of Karelia Blue cigarettes on December 18,2018. 8 cartons came in February I try to call Dutyfreedepot, no answer, I sent an email - no response. I think no more orders from this site. I have been ordering cigarettes from this site for a very long time (over 10 years) and before if some items were missing they reshipped in short period of time, but this time is almost 6 months and nothing is happening. All missing items disappeared in New York. Whenever items were shipped trough San Francisco there was no problem. Bogdan Bzowski