Dutyfreedepot

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2.45
Based on 20 Reviews

5

25.00%

4

15.00%

3

0.00%

2

0.00%

1

60.00%
About Dutyfreedepot

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Zhenja Lagguge
GB

Extremely bad company Extremely bad company. Not worth time. They will ship part of the order and then try to convince you that only way get rest of the order is to place new order, basically extorting more money from you. Support is extremely unprofessional,rude and hard to understand. Located most likely in Ind**a, Do not order from them, you will loose your money.

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Tim Sheahan
GB

Total BS I was charged about $50 more than I agreed to after all of the extra charges that showed up on my credit card. The order never arrived and after multiple attempts I never got any answers. Do not trust these people who are slowly stealing from their customers and it is sad that most google results for online cigarettes direct consumers to this untrustworthy site. Shame on you people.

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Damien F
GB

Customer For as long as they want me Brilliant service from day one. Had only one problem with an order that didn't come through but they resent the order again at their expense which is fantastic. Customer services very friendly always reply straight away. Highly recommend and the products are very good. Thankyou so much

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Eugene K
GB

This company is complete fraud. This company is complete joke. They lie about their inventory, about their shipping. No support whatsoever. They promise delivery in 3 weeks, but you are lucky if you get part of the order. If order gets blocked by customs, they refuse to resend it even if they charge hefty price of 8$ per carton for delivery. I am at complete loss to understand how the company can continue to operate since they are unable to deliver the orders and completely unwilling to support their customers. I urge you to stop ordering from this company if you live in US. Everybody who I knew lost their money after placing the order.

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Cosmin
GB

Unacceptable Experience, Unreasonable and Rude Conduct They asked me to pay for two cartons that I did not order and receive. Management did not even bothered to take my call when I tried to address the issue. Instead, he replied thru his customer rep. that my account will be blocked if I am not paying. I placed my orders with a different supplier and tried to forget about the whole thing. However, today, after several months they came back to me via e-mail asking for payment. This conduct is unacceptable in my view.

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