loved FREECYCLE in the past loved FREECYCLE in the past. And still the concept is great. New site is counterintuitive and difficult to navigate. Really miss the instructions that were given to all newbies back when it first started. it was very straightforward. now I am clicking on different things just to try to change status of offer to "taken" and it's wasted a lot of time. MISS THE OLD SITE. Just posted something and could write "TAKEN" when someone took it without trying to figure out the bugs in this new site. Really need someone with experience to overhaul the site and make it user friendly. Thank you... the concept is still great. Just need to make site Way easier to use PLEASE!

Overall very good experience Overall very good experience. Have been able to give away seamlessly loads of things Vs sending for recycling or landfill. One young woman from the Ukraine was looking for warm clothes for her mother. We ended up talking about her journey. No complaints - great idea.

Throw stuff out. Don't waste your time here. Full of people that engage you in endless chat and then disappear. I haven't cleared anything on this site for over a year despite offering good quality items for recycling. I would have been messed around by at least 10 people in that time saying they will turn up and never do. Came home early for someone to collect an armchair. Never turned up. Never responded. Absolute total waste of time. Just throw stuff out. Far easier.

A great idea frustrated by its users Unlike others who’ve posted here, I haven’t had problems with the website functionality or with moderation. My disappointment has been with the users. I see people here referring to “time wasters” and I have to agree. I get the feeling there are people who just sit on the site and pounce when they see something they either might like for themselves or, think they can sell. They respond enthusiastically, promise they can come and get the item at any time and then at the last minute come up with excuses as to why they can’t after all do so or don’t, after all want what they’ve been adamant they must have. Of course not everyone’s like that but enough are for me to have wasted hours of my time and to have decided, reluctantly, to delete my account.

Good idea ruined by time wasters Good idea ruined by time wasters Posted all my white goods as moving to place with fitted goods received a message at 3am saying I'll have it if you deliver. Things went downhill from there people were seemingly enthusiastic but then didn't reply to messages. Asked for more details and more photos so provided by e mail then whole day wasted with messing on with people who are just mucking about. Too good for tip but that's where it's going closed account which is shame as worked in past