The worst e-shopping experience I ever had The worst experience I ever had with ‘e-shopping’. I ordered an e-bike, it never came. For weeks I was trying with the customer service. Email after email. At first, I was getting the same automated answers. Covid excuses, supplier problems, they even claimed delays due to the Chinese New Year! Then they completely ignored me. Weeks turned into months. Meanwhile, false updates kept coming up in the site. Hopeless. I was mad, felt my money was lost, but I did not let go. That’s what they want you to do by being so unhelpful. So I also ignored them and made an official compIaint to the bank. After following a certain procedure, the credit card issuer fully refunded me, even after so many months -in the end they acknowledged it was a scam (what served as proof were the actual emails I got from indiegogo customer service!)

Good comments are paid employees, bad are scamed customers. SCAM, AVOID them This company is a SCAM. I hope for you that you come here before creating a profile or buying anything. If you did, cancel and request a refund as soon as possible. I have spent 1K+ on a product, received updates as "copy pasted" and nothing ever happened. Indiegogo marketed the product heavily and the campain raised 3M+. They left with the money, and did not respected the terms and condition of Indiegogo. The company did nothing, and is just saying the usual "we were a yougn company, we are still learning..It is not our responsability" that they will probably post below here. AVOID or loose the money you send, up to you

Don’t even bother contacting support The company is extremely unhelpful. Don’t even bother contacting them, as they mark queries and complaints as ‘solved’ without even acknowledging them. I was asking for clarification on something one of their team said, so it’s not like I’m asking them for something they can’t do! And even if I was, a simple email saying ‘sorry, we can’t help with that’ is better than just ignoring me. Makes it even funnier to me that the response to these negative reviews on here, is the company recommending us to use the contact button. If they give the same answer to this it just proves even further the fact that they don’t even bother reading what their users are asking/saying ETA: So look at their response...and guess what happened when I contacted that email? If you said it got marked as 'solved' with nobody contacting me, you get a cookie!

Campaign owner broke multiple terms The campaign owner broke multiple terms. Going through Indiegogo's terms and conditions, the campaign owner for a project I was backing broke multiple terms. More recently it appears the campaign owner has been selling stock before sending to backers. I created a ticket to that effect which was closed with no reply. Backing a project comes with risks but when the campaign owner breaks multiple terms and conditions, Indiegogo will not stand by their own terms that are there to protect backers.

Contributions missing from my campaign I’m missing a third of the contributions I’ve received from my campaign. People have shown me contribution confirmations yet they visibly are missing on my side as a campaigner. This is up to 1/3rd of my contributors and I can’t event tell how many donations I may have missed. This is so alarming and upsetting. I’ve sent multiple help messages with no response. I’ve just started my campaign and am so worried about faulty transactions. I don’t know what to do. Please respond with a human.