Don’t even bother contacting support The company is extremely unhelpful. Don’t even bother contacting them, as they mark queries and complaints as ‘solved’ without even acknowledging them. I was asking for clarification on something one of their team said, so it’s not like I’m asking them for something they can’t do! And even if I was, a simple email saying ‘sorry, we can’t help with that’ is better than just ignoring me. Makes it even funnier to me that the response to these negative reviews on here, is the company recommending us to use the contact button. If they give the same answer to this it just proves even further the fact that they don’t even bother reading what their users are asking/saying ETA: So look at their response...and guess what happened when I contacted that email? If you said it got marked as 'solved' with nobody contacting me, you get a cookie!

This platform is full with scams This platform is full with scams and won't protect the backers at all. Many of us invested a reasonable amount of money and after 5 years nor have we been refunded, nor where there a lawsuit against this company, to insure we get our money back. Instead we are left to deal on our own and beg a scam company, so we get our refunds for a product that was never delivered (it's been 5 years now!!).

Terrible policies for preventing scams Disclaimers abound saying they don't facilitate shopping and there are no guarantees you'll get the thing you backed. BUT when someone takes your money then drops out of contact and doesn't give you anything, indiegogo will send them a message asking them to contact you. That's it. They leave the scammers on the website, free to keep taking peoples' money. They could at least shut the listing down. That seems reasonable. Luckily many of the vendors on the site are honest and you get the thing you backed. But when it goes wrong indiegogos policies are absolutely useless.

The website was easy to use The website was easy to use and the risks of backing a product are well documented. I had seen an article in a Japanese online newspaper regarding a toy but it was only available in Japan. I then came across it on Indiegogo unfortunately it was only available in the USA. It was then made available for delivery to the UK. The toy arrived today just 8 days after I invested in the product all the way from Japan, sent via Japan Post and delivered by Parcelforce even though Indiegogo warned it would not be shipped till their 10 cancelation period had elapsed. I was able to track it at every step of the way.

You might as well burn your money than… You might as well burn your money than to back anything in Indiegogo, fraudsters! Stick to kickstarter.