The worst e-shopping experience I ever had The worst experience I ever had with ‘e-shopping’. I ordered an e-bike, it never came. For weeks I was trying with the customer service. Email after email. At first, I was getting the same automated answers. Covid excuses, supplier problems, they even claimed delays due to the Chinese New Year! Then they completely ignored me. Weeks turned into months. Meanwhile, false updates kept coming up in the site. Hopeless. I was mad, felt my money was lost, but I did not let go. That’s what they want you to do by being so unhelpful. So I also ignored them and made an official compIaint to the bank. After following a certain procedure, the credit card issuer fully refunded me, even after so many months -in the end they acknowledged it was a scam (what served as proof were the actual emails I got from indiegogo customer service!)

Terrible policies for preventing scams Disclaimers abound saying they don't facilitate shopping and there are no guarantees you'll get the thing you backed. BUT when someone takes your money then drops out of contact and doesn't give you anything, indiegogo will send them a message asking them to contact you. That's it. They leave the scammers on the website, free to keep taking peoples' money. They could at least shut the listing down. That seems reasonable. Luckily many of the vendors on the site are honest and you get the thing you backed. But when it goes wrong indiegogos policies are absolutely useless.

Contributions missing from my campaign I’m missing a third of the contributions I’ve received from my campaign. People have shown me contribution confirmations yet they visibly are missing on my side as a campaigner. This is up to 1/3rd of my contributors and I can’t event tell how many donations I may have missed. This is so alarming and upsetting. I’ve sent multiple help messages with no response. I’ve just started my campaign and am so worried about faulty transactions. I don’t know what to do. Please respond with a human.

IndieGoGo did not payed to us… We have organize a successful campaign for a new film about Gaza, after the worldwide success of our first film that it is on Netflix. They haven’t send us the funds. No explanation. No way to communicate with them. Literally, they are holding the funds of all the donors which in good faith have donated their money. We are a production company with 22 years of track record. Still don’t know if they will pay. However, keeping our funds and not even communicating with us speaks tons about IndieGoGo’s Inc lack of ethics, transparency, and lack of accountability.

Vezo 360 May 27, 2019 -VEZO 360 - The First 4K 360 Degree Smart Dash Cam - $249USD 1 x Vezo 360 AI Estimated delivery: December 2021 Contribution ID 860 Still waiting for this !!!