Don’t even bother contacting support The company is extremely unhelpful. Don’t even bother contacting them, as they mark queries and complaints as ‘solved’ without even acknowledging them. I was asking for clarification on something one of their team said, so it’s not like I’m asking them for something they can’t do! And even if I was, a simple email saying ‘sorry, we can’t help with that’ is better than just ignoring me. Makes it even funnier to me that the response to these negative reviews on here, is the company recommending us to use the contact button. If they give the same answer to this it just proves even further the fact that they don’t even bother reading what their users are asking/saying ETA: So look at their response...and guess what happened when I contacted that email? If you said it got marked as 'solved' with nobody contacting me, you get a cookie!

Terrible policies for preventing scams Disclaimers abound saying they don't facilitate shopping and there are no guarantees you'll get the thing you backed. BUT when someone takes your money then drops out of contact and doesn't give you anything, indiegogo will send them a message asking them to contact you. That's it. They leave the scammers on the website, free to keep taking peoples' money. They could at least shut the listing down. That seems reasonable. Luckily many of the vendors on the site are honest and you get the thing you backed. But when it goes wrong indiegogos policies are absolutely useless.

The worst e-shopping experience I ever had The worst experience I ever had with ‘e-shopping’. I ordered an e-bike, it never came. For weeks I was trying with the customer service. Email after email. At first, I was getting the same automated answers. Covid excuses, supplier problems, they even claimed delays due to the Chinese New Year! Then they completely ignored me. Weeks turned into months. Meanwhile, false updates kept coming up in the site. Hopeless. I was mad, felt my money was lost, but I did not let go. That’s what they want you to do by being so unhelpful. So I also ignored them and made an official compIaint to the bank. After following a certain procedure, the credit card issuer fully refunded me, even after so many months -in the end they acknowledged it was a scam (what served as proof were the actual emails I got from indiegogo customer service!)

This platform is full with scams This platform is full with scams and won't protect the backers at all. Many of us invested a reasonable amount of money and after 5 years nor have we been refunded, nor where there a lawsuit against this company, to insure we get our money back. Instead we are left to deal on our own and beg a scam company, so we get our refunds for a product that was never delivered (it's been 5 years now!!).

Good comments are paid employees, bad are scamed customers. SCAM, AVOID them This company is a SCAM. I hope for you that you come here before creating a profile or buying anything. If you did, cancel and request a refund as soon as possible. I have spent 1K+ on a product, received updates as "copy pasted" and nothing ever happened. Indiegogo marketed the product heavily and the campain raised 3M+. They left with the money, and did not respected the terms and condition of Indiegogo. The company did nothing, and is just saying the usual "we were a yougn company, we are still learning..It is not our responsability" that they will probably post below here. AVOID or loose the money you send, up to you