Contributions missing from my campaign I’m missing a third of the contributions I’ve received from my campaign. People have shown me contribution confirmations yet they visibly are missing on my side as a campaigner. This is up to 1/3rd of my contributors and I can’t event tell how many donations I may have missed. This is so alarming and upsetting. I’ve sent multiple help messages with no response. I’ve just started my campaign and am so worried about faulty transactions. I don’t know what to do. Please respond with a human.

The website was easy to use The website was easy to use and the risks of backing a product are well documented. I had seen an article in a Japanese online newspaper regarding a toy but it was only available in Japan. I then came across it on Indiegogo unfortunately it was only available in the USA. It was then made available for delivery to the UK. The toy arrived today just 8 days after I invested in the product all the way from Japan, sent via Japan Post and delivered by Parcelforce even though Indiegogo warned it would not be shipped till their 10 cancelation period had elapsed. I was able to track it at every step of the way.

IndieGoGo did not payed to us… We have organize a successful campaign for a new film about Gaza, after the worldwide success of our first film that it is on Netflix. They haven’t send us the funds. No explanation. No way to communicate with them. Literally, they are holding the funds of all the donors which in good faith have donated their money. We are a production company with 22 years of track record. Still don’t know if they will pay. However, keeping our funds and not even communicating with us speaks tons about IndieGoGo’s Inc lack of ethics, transparency, and lack of accountability.

Terrible policies for preventing scams Disclaimers abound saying they don't facilitate shopping and there are no guarantees you'll get the thing you backed. BUT when someone takes your money then drops out of contact and doesn't give you anything, indiegogo will send them a message asking them to contact you. That's it. They leave the scammers on the website, free to keep taking peoples' money. They could at least shut the listing down. That seems reasonable. Luckily many of the vendors on the site are honest and you get the thing you backed. But when it goes wrong indiegogos policies are absolutely useless.

Campaign owner broke multiple terms The campaign owner broke multiple terms. Going through Indiegogo's terms and conditions, the campaign owner for a project I was backing broke multiple terms. More recently it appears the campaign owner has been selling stock before sending to backers. I created a ticket to that effect which was closed with no reply. Backing a project comes with risks but when the campaign owner breaks multiple terms and conditions, Indiegogo will not stand by their own terms that are there to protect backers.